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Message 1 of 2
49
Flag Post

Battery Plugged in but not charging

HP Recommended
x360 13 ac 033 dx
Microsoft Windows 10 (64-bit)

hi,i changed my laptop battery (hp x360 13 ac 033 dx) and when i plug in it isn't being charged. when i do the battery check it gives me this: Primary Battery Unknown (93).

I did the update of drivers,update of Bios and everything else i found in internet but nothing.

 

thanks

1 REPLY 1
HP Support Agent
HP Support Agent
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Message 2 of 2
Flag Post
HP Recommended

Hi @kristi99

 

Welcome to the HP Support Community.  

 

As this is a hardware issue, I'd suggest you Contact HP in your region regarding the service options for your computer. 

 

Have a great day!  

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping! 

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