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‎08-10-2020 07:09 PM

HP Recommended
Product: HP Stream Notebook 11-ah113wm

This notebook does not turn on.  A hard reset does nothing.  It has a good adapter putting  out 19.54 volts.  The pin inside it is not bent or broke.  I suspect it has a bad adapter connection that needs to be replaced.  I want to remove it and test it.  I have pried up the front cover all along the edges with a plastic tool but it does not want to come off.  There are no screws on the bottom of this model and the only way to gain access is through the top.  The maintenance manual does not address this and I do not want to pry any harder then is needed.  Does anybody know the trick to open up this notebook so I can remove and test the power adapter?

1 ACCEPTED SOLUTION

Accepted Solutions

‎08-13-2020 02:24 PM

HP Recommended

@fatso1

 

Welcome to the HP Support Community.

 

I recommend you to contact the HP Support Team regarding this as this could be a hardware issue.

 

Link: www.hp.com/contacthp/

 

Note:  Select the country accordingly to get the contact details for support.

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!


I am an HP Employee

View solution in original post

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1 REPLY 1

‎08-13-2020 02:24 PM

HP Recommended

@fatso1

 

Welcome to the HP Support Community.

 

I recommend you to contact the HP Support Team regarding this as this could be a hardware issue.

 

Link: www.hp.com/contacthp/

 

Note:  Select the country accordingly to get the contact details for support.

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!


I am an HP Employee

Was this reply helpful? Yes No
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