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HP Recommended
HP Spectre x360 - 13-4103dx
Microsoft Windows 10 (64-bit)

Hello everyone,

 

I am looking to get my laptop battery replaced as it has degraded over the past few months. It is an out of warranty system currently in Bangalore, India. Product Number: N1R85UA

 

- I want to know if I can get this battery replaced at service centers of HP India? 

- If not, what is the battery specifications for this model?

- Can I purchase the battery for this product anywhere? 

 

Your help will be most appreciated. Thanks in advance!

 

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hi @Adithya777

 

Welcome to the HP Support Community. I'd be happy to assist you with the battery issue. 

 

HP Spectre 13-4103dx x360 Convertible PC is shipped with a 3-cell 56WHr 4.96Ah lithium-ion battery. Part# is 789116-005. 

 

The installation instructions are on page# 29 of the Service Manual.

 

You may order the replacement parts on the HP Parts Store, use the HP Parts Surfer to find the part number and If you've already looked for it and couldn't find it on the HP Parts Store, you may want to get it locally at the online store such as Amazon or eBay, etc...as the part numbers are universal.

 

Alternatively, I suggest you talk to HP support and discuss your options, follow the below steps to get started:

 

1) Click on this link - http://www.hp.com/contacthp/

2) Click on Sign-in or select the product using the below step:

3) Enter the serial of your device.

4) Select the country from the drop-down.

5) Click on "Show Options". Fill the web-form, to populate a case number and phone number for yourself!

 

Also, if you are having trouble navigating through the above options, it's most likely because the device is out of warranty, if yes? please send me a private message with the region you are contacting us from. Here's how private messages work: Click here for details.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

View solution in original post

1 REPLY 1
HP Recommended

Hi @Adithya777

 

Welcome to the HP Support Community. I'd be happy to assist you with the battery issue. 

 

HP Spectre 13-4103dx x360 Convertible PC is shipped with a 3-cell 56WHr 4.96Ah lithium-ion battery. Part# is 789116-005. 

 

The installation instructions are on page# 29 of the Service Manual.

 

You may order the replacement parts on the HP Parts Store, use the HP Parts Surfer to find the part number and If you've already looked for it and couldn't find it on the HP Parts Store, you may want to get it locally at the online store such as Amazon or eBay, etc...as the part numbers are universal.

 

Alternatively, I suggest you talk to HP support and discuss your options, follow the below steps to get started:

 

1) Click on this link - http://www.hp.com/contacthp/

2) Click on Sign-in or select the product using the below step:

3) Enter the serial of your device.

4) Select the country from the drop-down.

5) Click on "Show Options". Fill the web-form, to populate a case number and phone number for yourself!

 

Also, if you are having trouble navigating through the above options, it's most likely because the device is out of warranty, if yes? please send me a private message with the region you are contacting us from. Here's how private messages work: Click here for details.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

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