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‎09-19-2018 09:23 AM - edited ‎09-19-2018 09:31 AM

HP Recommended
Product: HP Pavilion 15 Notebook PC
Operating System: Microsoft Windows 10 (64-bit)

In my laptop battery cell 4 voltage is zero & cycle count is 2419\300. Please comment about my battery performance. should i change battery? Battery mfg is 2015battery 2.PNG

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‎09-19-2018 09:41 AM - edited ‎09-19-2018 09:43 AM

HP Recommended

That is the most cycles I think I have ever seen but the charge capacity amazingly is still pretty good. Its normal to have a zero cell. The test always shows 4 cells and most results show one zero. 

 

I would definitely replace the battery however. I think its on borrowed time. 

 

Post back if you need any help with that. We need your full model or product number to provide specific help, however.

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‎09-19-2018 09:41 AM - edited ‎09-19-2018 09:43 AM

HP Recommended

That is the most cycles I think I have ever seen but the charge capacity amazingly is still pretty good. Its normal to have a zero cell. The test always shows 4 cells and most results show one zero. 

 

I would definitely replace the battery however. I think its on borrowed time. 

 

Post back if you need any help with that. We need your full model or product number to provide specific help, however.

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‎09-19-2018 11:33 AM

HP Recommended

How long I can continue with the battery? Or should I buy a new battery immediately?

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‎09-19-2018 11:41 AM

HP Recommended

I can't see into the future. It could die any time so I would get a new one as soon as possible. 

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