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fjward
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HP Recommended

Battery Safety Recall & Replacement Program

HP ENVY 17-3090NR 3D
Microsoft Windows 7 (64-bit)

This is great, my ENVY 17-3090NR 3D battery swelled to a point where it popped the track pad off the notebook.

Yes, it uses pouches (Not 18650's), OEM pouches that can'y be sourced.

Consequently the pack cant be rebuilt.

The pack is dead, no juce.....

I don't trust this though, the other 5 cells are probably powered and likely to explode and cause a fire if the bad one ignites and causes thermal runaway on the adjacent cells.

 

And my $2300.00 notebook isn't in the recall.

Only the cheaper ENVY M6 is.

This desktop replacement notebook didn't even make it to the end of W7 support.

 

So WT* HP, in year 1 and 2 the Screen, Keyboard, Touchpad and Mother board has been replaced.

All the components that have worked for this long (Other than the battery) , have been from salvaged notebooks.

And now the battery has swelled to the point of damaging the notebooks touchpad (popped it off the base, broke the plastic attachment points).

 

The AMD processor quit and I only had the INTEL integrated graphics on the notebook operating.

Is the AMD GPU dependent on the the battery?

Is this the reason the AMD GPU quit?

 

bat 1.jpgbat 2.jpgbat 3.jpgbat 4.jpg

 

 

 

 



 

 

 

 

 

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Retired rick-s
Retired
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Message 2 of 3
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HP Recommended

Battery Safety Recall & Replacement Program

@fjward

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Forum.

I work on behalf of HP.
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hwb48
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Message 3 of 3
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HP Recommended

Battery Safety Recall & Replacement Program

How can I get a replacement battery and fix the bulging trackpad? Thanks

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† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation