Battery Shows 100% charged but does not work

ub6424 · ‎12-31-2022

@pete581 wrote:
... As soon as the laptop is unplugged, it shuts down.

If this problem still exists and the Diagnostic Tests cannot "catch" everything, it is a technical problem that only HP or a computer service can diagnose and solve.

Unfortunately, I can't wave a magic wand. My options are exhausted...

Kind regards

erico · ‎12-31-2022

The issue can be one of a few things.

If the Power/Charge led does not light up when the power adapter is plugged it it could be a failed power adapter or a broken system board header where the power adapter plugs into the notebook.

It could be a failed battery

A failed component , usually a short, amongst the components of the charge circuit(a MOSFET, Capacitor, zero-ohm resistor(fuse).

There are laptop shops that have competant technicians who can troubleshoot and replace the bad component. Most shops prefer to replace the system board in the interests of the time they are willing to invest.

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pete581 · ‎01-01-2023

Many thanks for your help Ub6424, at least we sorted out the BIOS not updating. Fully understand some things are complex, but appreciate the help.

erico · ‎01-01-2023

@pete581

It may be worthwhile to consider taking it to a shop.

I wouldn't bother with a battery as it isn't charging.

There is a competent shop called AdamantPC in England that does down to component repairs.

https://www.adamant.com/
You can see him on YouTube as well.

I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"

pete581 · ‎01-01-2023

Thanks Erico

May well do that as seems the only option.

ub6424 · ‎01-01-2023

@pete581 wrote:
...
Unable to run the system check via F2 as battery will not discharge. As soon as the laptop is unplugged, it shuts down.
Struggling to find a solution. Battery cannot be removed from the laptop.

Hello @pete581

(1) Battery can be removed

--->>> Maintenance and Service Guide

Page 31 Component replacement procedures

(2) HP Spectre x360 - 15-ch004na Product Specifications

(3) You should ask yourself beforehand whether a repair is worth it if the notebook is already older and no longer has a warranty anyway and is equipped with outdated technology. A new notebook, not too cheap and not too expensive, should bring an improvement in the long run. It's best to go to a computer store and try out different models from several manufacturers before making a decision.

Thanks @erico for great contribution !

Kind regards

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