• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about Hotkey issue, Click here to check it out!
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
Locked

‎08-01-2020 05:13 PM

HP Recommended
Product: Spectre X360 15-CH013TX
Operating System: Microsoft Windows 10 (64-bit)

mmexport1596323396029.jpg

 

mmexport1596323400626.jpg

My HP Spectre X360 15-CH013TX laptop developed a 'bulge' in the last few days. It literally popped the back cover of the laptop chassis. I initially thought it was just the classic 'flexing of the chassis' phenomenon after 2.5 years of hard life with me. Turns out that the battery was the culprit - it was expanding... a potential fire/burn hazard! 

 

I will have the battery and charger replaced myself as the warranty period is already over... BUT THIS IS PROBABLY MY LAST HP LAPTOP. After the faulty keyboard replacement which I opted to do on my own after a lengthy troubleshooting process with HP Beijing Service Center with no viable results, this event drove the final nail on the coffin. 

 

HP laptop users, beware!

2 people had the same question
1 REPLY 1

‎08-02-2020 01:36 AM

HP Recommended

Hi @Gorg_Karlo

 

Welcome to the HP Support Community. 

 

Please look for a private message from me requesting additional information. Keep in mind not to publicly post personal information (serial numbers and case details).

 

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

 

Thank you for visiting the HP Support Community.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.