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Battery Swelling

HP Recommended
Spectre X360 15-CH013TX
Microsoft Windows 10 (64-bit)

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My HP Spectre X360 15-CH013TX laptop developed a 'bulge' in the last few days. It literally popped the back cover of the laptop chassis. I initially thought it was just the classic 'flexing of the chassis' phenomenon after 2.5 years of hard life with me. Turns out that the battery was the culprit - it was expanding... a potential fire/burn hazard! 

 

I will have the battery and charger replaced myself as the warranty period is already over... BUT THIS IS PROBABLY MY LAST HP LAPTOP. After the faulty keyboard replacement which I opted to do on my own after a lengthy troubleshooting process with HP Beijing Service Center with no viable results, this event drove the final nail on the coffin. 

 

HP laptop users, beware!

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HP Support Agent
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HP Recommended

Hi @Gorg_Karlo

 

Welcome to the HP Support Community. 

 

Please look for a private message from me requesting additional information. Keep in mind not to publicly post personal information (serial numbers and case details).

 

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

 

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Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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Have a great day! 

Asmita
I am an HP Employee

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