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‎01-12-2024 11:53 AM

HP Recommended
Product: HP ENVY x360 - 15m-cn0012dx
Operating System: Microsoft Windows 11

The battery in my HP Envy x360 convertible is swollen and needs to be replaced. How do I get this replaced and is it covered?

Category:
1 REPLY 1

‎01-13-2024 06:54 AM

HP Recommended

Hi @TL2809,

 

Welcome to the HP Support Community. 

 

I'd be happy to help you! 

 

Since your battery is swollen, This might require one-on-one interaction to fix the issue. We have limited support boundaries in the support community as of now. I would request you to contact our HP Support Engineers who should be able to sort this out. HP provides repair or service options as well. Hence I encourage you to contact HP support.

 

For that to happen, we will give you additional instructions/information via Private Message.

 

Please check your inbox on the forums page for the private message.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Nal_NR-Moderator
I am an HP Employee

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