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‎03-03-2021 09:20 AM

HP Recommended
Product: HP Spectre x360 - 15-bl012dx
Operating System: Microsoft Windows 10 (64-bit)

When plugged in, battery only charges to 77% and then stops. If I unplug and then plug the power cable back in it will charge another 1-2% before stopping again. If I unplug all cables and devices from all USB ports, power down, and then hold the power button for 15-30 seconds (until the screen turns on and then off again) the laptop will occasionally recharge to 100% but this rarely happens. According to the battery details (posted at bottom of this message), it appears that the battery is worn out since purchasing in 2017.

 

Upon running a battery test through the F2 diagnostic boot tool, I received the following message:


Battery Check : Primary - Replace (42)
Failure ID: 0SJPT0-8AJAHW-MFPUQJ-C0FJ03

Product ID: Z4Z35UA#ABA

Primary Battery

Component Test: FAILED

 

What exactly does this failure ID indicate? Is there any known fix for this failure ID or does it simply indicate the battery life is declining through regular use? If a replacement is required in order to reach 100% capacity, what is that cost?

 

I've provided more details from the diagnostic tool below.

 

Battery Details

Charge Capacity: 73%

Warranty Type 3

Cycle Count: 271

Battery Age: 1551 Days

Design Capacity: 6860 mAh

Full Charge Capacity: 5033 mAh

Remaining Capacity: 3954 mAh (78%)

1 REPLY 1

‎03-03-2021 09:37 AM - edited ‎03-03-2021 09:39 AM

HP Recommended

Translation:

 

Failure Information
Failure ID Tag Checksum HP Serial Number Test Date Failure Code Device Includes Error Message
0SJPT0-8AJAHW-MFPUQJ-C0FJ03OK5CD710xxxZ3/3/21601PowerAC Adaptor, Battery, Cache Battery Pack, Charger, Power Cord, Power SupplyBattery 1

 

 

Pretty much means what it says. The battery is old and worn out and needs to be replaced. 

 

Service Manual 

 

See pp. 22-24 for "how to"

 

Battery, 6-cell, 79-WHr, 3.43-AHr, Li-ion  902499-856

 

5 star amazon prime product:

 

https://www.amazon.com/TsuLin-KB06XL-Compatible-15-BL002XX-15-BL000NA/dp/B085G844WC/ref=sr_1_7?dchil...

 

Post back with any more questions and please accept as solution if this is the info you needed. 

 

 

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