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‎06-23-2022 11:19 AM - last edited on ‎06-23-2022 12:22 PM by Retired

HP Recommended
Product: HP Pavilion - 15z-cw100 CTO
Operating System: Microsoft Windows 11

Sometime last week, my laptop's battery stopped charging all the way. I will plug it in and eventually the light near the charging port will turn from orange to white to indicate it's done charging, but when I turn the laptop on the most it will be is 79% charged. I tried draining the battery to 0% and charging it from there and that did not solve the problem. the battery diagnostic that my computer can run does not detect a problem. How can I fix this?

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2 REPLIES 2

‎06-23-2022 11:55 AM

HP Recommended

Hi:

 

See if the info in the discussion at the link below is of help.

 

Solved: Battery Care Function - HP Support Community - 7876883

 

Your notebook may have a battery care function in the BIOS that is set to stop charging the battery at 80%.

 

 

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‎06-23-2022 12:03 PM

HP Recommended

@SarahG303,

 

Welcome to our HP User Forum!

 

In addition to @Paul_Tikkanen's feedback, if it is the case that you need to replace the battery in your HP Pavilion - 15z-Cw100 CTO (13J55EA), the HP part number would be: L11119-855 ("Assembly-battery 3C 41W 3.6A LI HT030") which is the "HT03XL" replacement battery as found here, for example: https://www.amazon.com/HT03XL-L11119-855-15-CS0073CL-15-CS0053CL-15-DA0014DX/dp/B0964TC1LS/ref=asc_d....

 

Kind Regards,

 

NonSequitur777


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