Battery Wear just after calibrating

[pritam21]

Few weeks ago, I checked the battery condition with "HP Battery Check" and there I noticed that I have to calibrate the battery so as soon as I got that message I contacted HP India and they told me to calibrate the battery and provided me the procedures for calibrating my notebook's battery . I started the 'calibration process' and the next day the calibration process was completed. But what I noticed was very strange the battery lost it's 5% capacity (5% from the original capacity, battery charges completely to 100%). Then I contacted HP once again, they told me that "I need to calibrate the battery 3 times to get the accurate reading and this process might take about 1 weeks depending on you notebooks' configuration". I asked the representative that won't it cause battery wear as it already had caused, he told me that "after doing so the battery would work for a longer time". This time I again did the calibration process and I don't know why again there was 5% battery loss, in total 10% from original battery capacity.

Due to this I again contacted HP but they told me again that I have to do at least 3 times and now I am fearing that it would cause more 5% battery wear.(in total 15%, I suppose). Please tell me why did this large battery wear occurred with the notebook's battery.

Manufacture warranty is still there. Battery cycles - 47/1000, Battery age - 249 days, temps - 30 degree centigrade.
Full charge capacity (being shown currently) - 3283 mAh out of 3615 mAh.
Also "Warranty Type - 3" is present on the HP battery check (I don't know what it means as after 3 nothing is mentioned, I suppose it to be 3 years warranty). Please also don't forget to mention what is the "Warranty type -3".
I won't have calibrated if the representative didn't told to do so and now I am regretting why I calibrated the battery. Really its very annoying to see that just after calibrating (on the suggestion of HP's customer representative) the battery wear was first 5% and then increased by 5%, in total 10%. Is that what HP does with the lithium ion batteries. I am really very disappointed with HP. If HP doesn't resolves the issue of my notebook's battery (either by providing a replacement or anything else) then I won't look further toward HP and never ever purchase anything from HP. The HP representative are also not so knowledgeable (I have tell them some of the term about the laptop when I contact them, not helpful).

See under this less battery usage 10% battery wear is not acceptable at all (also due to calibrating it occurred I suppose if am not wrong, on the suggestion of HP). I know that calibrating only resets the battery gauge but I have noticed that many user have faced more battery wear after calibrating (on HP laptops). On researching I found that "If the process requires more power from the battery it could increase wear. This would depend on how power does it need"

Sorry the content is too long but I couldn't control myself as the call support team is not helpful at all and I can't find any resolution for it.

I hope I could get replacement for the battery.

Thanks in advance !
Pritam Mandal
India

[Jeet_singh]

Hi @pritam21,

Thanks for engaging in HP support Forums! This is a wonderful location to converse with the community, get assistance and find tips!

I understand you are having issues with battery not working as it's supposed to be on your HP notebook. Don't worry as I have a few suggestions which should help you resolve this issue.

To provide you with an accurate solution, I'll need a few more details:

Did this happen after a recent software update or upgrade?

Have you tried to uninstall and reinstall the battery drivers from device manager?

Have you tried to update the Bios?

In the meantime, let's try these steps here:

Perform a Hard reset on the notebook: A power reset (or hard restart) clears all information from the computer's memory without erasing any personal data. Performing a power reset might fix conditions such as Windows not responding, a blank display, software freezing, keyboard stops responding, or other external devices locking up.

Unplug the charge and use the laptop until the battery drains to 15%.

Turn off the laptop and turn it back on after 30mins.

Reinstalled Microsoft ACPI-Compliant Control Method Battery under device manager,

Restart the computer and the issue should be fixed.

Also, Go through them all and let me know what you have determined is causing the issue. The first document has the most relevant troubleshooting if your battery appears to be not charging.

Also, Go through them all and let me know what you have determined is causing the issue. The first document has the most relevant troubleshooting if your battery appears to be not charging.

I would suggest please update the BIOS on your PC and check if it helps.

Also, download and install HP support assistant on your PC. It should automatically download and install the latest updates and drivers for your PC.

Refer this link to know how to use HP support assistant.

Battery Does not Power Notebook or Hold a Charge

HP Notebook PCs - Testing and Calibrating the Battery (Windows 10)

Next thing, I would suggest here is to run the test on the battery from F2.(Click on Component test - Scroll down to Power)

Please remember to capture the failure ID for further assistance.

Please respond to this post with the result of your troubleshooting. I look forward to hearing from you. 

If you wish to help others looking for the same solution as you've found, mark the post as Accepted Solution.

If you wish to show appreciation for my effort, please click the Thumbs up icon at the bottom of my comment.

And I Hope you have a good day, Ahead.

Regards,

[pritam21]

OK I did everything you had mentioned above but still the same issue problem. Nothing even got better. Clearly, I would like to tell/ask you that: -

     (i) I have contacted HP India but they would just keep on transferring the call and at the end nobody would be able to solve the problem. Neither they would provide some relevant information (regarding warranty on battery).

    (ii) Only few days of the manufacturer warranty are left on my notebook and I am supposing that HP just wants to keep on taking few more days to resolve the issue and at the end HP would say "Sir your warranty has expired and now you have to purchase the battery at your own cost".

    (iii) Battery wear out was 10% due to calibration (which was in turn done by me when only HP customer care team told me to do). Why are these representatives so less knowledgeable? One of the HP's representatives during a call asked me what is battery wear (when I asked the representative why calibrating caused battery wear).

   (iv) I think the battery is having hardware issue and I just want the replacement. It's that simple.

   (v) At the first place, any customer would call the HP support team for help and if they are the one to provide the Wrong information then who shall the customer believe. Need to improve the techies for the HP support team.

   (vi) Now when I contacted the HP Support team, saying that the support department told me to calibrate three times he just kept on ignoring and telling me some irrelevant things.

   (vii) Only 48 cycles are completed out of 1000 and within this short period of time if the battery gets wear out by a whopping 10% then what shall I expect within the next 6 months or within the next 12 months. Would it be completely dead? Worst batteries and a service like a nightmare (worst). 

 I had always kept the laptop in the good temperature conditions (i.e. between 25-33 degree centigrade). I didn't keep the battery completely discharged (except for calibrating, which was told to be done by HP again), neither I had kept the battery completely charged (without using it for long period). Mean to say that I have followed all safety measure that should le taken to improve battery life from the HP's website and it wasn't my fault at all.

     (viii) No info regarding buying a new genuine battery for my notebook. I have searched on HP's website but I am getting only 36 items and there isn't any option for a new battery, the only thing that I could find related to battery is RTC. I ONLY SEARCHED FOR THA BATTERY AS I WANT TO GET AN ESTIMATION ABOUT THE PRICE.

    (ix) I know that calibrating just resets the battery gauge to provide more accurate reading, but in my case as I have mentioned earlier that,  "when HP's support team told me to calibrate the battery I calibrated and just after that I could check in the Hardware Diagnostic (in BIOS) that the current battery capacity is only 95% of the total design capacity then I again contacted HP support team regarding the 5% battery wear out and they again told me to calibrate the battery at least 3 times in total, and so due to this I started the calibration process in the next week and after the calibration completed I again noticed an extra 5% battery wear out (i.e. 3283 mAh out of 3615 mAh or from 55 WHr battery to 50 WHr, mentioned by the Diagnostic test) and this was again just after the calibration process. OK if you would say that it wasn't because of calibration then why didn't the 10% battery wear was reported after the first calibration, it should have been shown that time only. Making me believe that there might be problem with the battery, which should be replaced by HP. 

   (x) Replacement of the damaged battery must be provided to me.

   (xi) Its very irritating that the battery got damaged to so large extent. I can't wait anymore I have been complaining about it for a very long time and HP is just providing extra irrelevant answers and solution. There could be two reasons for that either HP's support team (especially in India) doesn't know anything regarding this or HP just doesn't want to give a replacement.

Now there is no time to talk to HP politely as HP doesn't deserves it. If you can't make your customers happy then what's the use of providing fake services (HP Support Team). HP must provide me the battery replacement. My notebook is still in warranty. Out of all other laptops which I have currently I haven't faced such a big issue from any other company and it's my first experience with HP and this had been the worst experience ever (other laptop which I have are from Acer and Dell; never faced this issue). I think what HP is providing to its customers is really pathetic.

I have the recordings for all the conversation with HP India and the link for this topic would be saved with my social media for future reference, in case HP doesn't resolves the problem I would have to post all these data to my social media publicly. HP doesn't listen to what its customers are saying, no reply from the twitter handle of HP. Really dissatisfied with HP service. Tell me why did the HP support team told me to calibrate the battery three times, knowing that it might cause battery wear (I didn't know this before otherwise I won't have done this), there is really no use of it. Many users just don't care about calibrating their notebook's battery throughout the battery's life and still facing no issue. I would blame HP for providing me wrong information (without getting into the matter) and due to them only I calibrated otherwise I didn't care about it and I would say after I calibrated the battery the battery run time reduced to great extent. The support team is just like the copy and paste in computers.

To check the conversation of mine with HP please do check from the recordings (that HP saves for quality check) with my notebook's serial number. I think it won't be safe to write it here so do check the serial number (for my notebook) from my registered email id (I have done a registration with HP; I did a late registration as I was updating and installing some applications). 

Also the links to the images above are (in case the images are not clear)

https://drive.google.com/open?id=0B3KkYghFTzy9ekZEUFkwNlV1ckE

https://drive.google.com/open?id=0B3KkYghFTzy9bmpaZktjV0ItcFU

Looking forward for your reply!!

[Jeet_singh]

Hi @pritam21,

I have escalated your concern to HP’s Support Team in your region to have it reviewed for available options if any.

You should be contacted within 4 business days (Excluding Holidays & Weekends).

Response times may vary by region.

Please send a Private Message, if you aren’t contacted within 4-5 business days.

If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Forum.

Regards,

[pritam21]

No call recieved from HP. Is this what HP support team does ? Very frustated . Never gona buy any product from HP. This would be the last purchase from HP (from my side)