Battery Won't Charge Past Certain Percent/Calibration Question

[tjf27]

Hello,

My laptop, an HP ENVY x360 15t, is about 2.5 years old. 

Recently, I noticed that my battery won't charge past a certain percentage (at first it was 79%, now it is stuck at 86%). The LED light near the charger port will turn white, indicating that it is not charging anymore (it appears red when charging), and the indicator in the status bar will say "Plugged in" (when it's charging it will say "xx minutes until full charge").

What I've attempted to so far:

- Power cycle (shutting off laptop and holding the power button for 15 secs, then plugging the adapter back in and powering the laptop on

- Uninstalling the ACPI-Compliant Control Method Battery and restarting

- Running the battery test in HP Support Assistant (results below)

- Running the battery test in the diagnostics tool (results below)

As you can see below, both tests suggest a calibrate, however, in the steps for calibration, it says I cannot calibrate until my laptop is at 99-100% charge. However, my laptop will not charge that high. Is it still safe to calibrate using the UEFI -> Component -> Hard drive test it suggests if I am not at full charge? If not, is there any other way to calibrate or fix this issue?

Thank you!

[tjf27]

Bump

[tjf27]

Ok so update. I was able to get it charged to 100%. it would keep stopping at certain %, but i would unplug and replug the ac adapter until I got it up there.

I calibrated the battery. While charging the laptop back up after it fully died from the calibration, i noticed the light went from red to white, indicating it was finished charging.

Unfortunately, when I turned the laptop back on, I found that it was at 93%, so not fully charged.

I then unplugged and replugged in the ac adapter again and it started charging.

Could it be the AC adapter? I ran an AC adapter test and it said it was fine.

It's just weird that it wont fully charge by itself and I have to intervene, I don't know what could be causing it.

[praveen196]

@tjf27 Welcome to HP Community!

I understand that you are facing issues with laptop charging.

Please uninstall the ACPI drivers 

Right-Click on start button> click device manager> Batteries>then select the s drivers and right-click on it and uninstall all battery drivers. 

Then restart the computer and check again. 

Also, update the BIOS.

Keep us posted,

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