• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
Locked

‎09-09-2024 11:54 AM - last edited on ‎09-09-2024 03:13 PM by Retired

HP Recommended
Product: HP ENVY x360 - 15-cn1073wm

I can no longer find this laptop being sold and I'm starting to guess why, my battery is about to explode and trying to reach someone associated with HP is has been impossible. This thing overheats tremendously and the battery is seriously about to explode. Can't even find this product being sold anymore and I want answers being as I paid a lot for this laptop!!

Category:
1 REPLY 1

‎09-09-2024 12:17 PM

HP Recommended

First, this is not a HP laptop forum... it is mainly for workstations. You can find HP laptop forums easily.

 

You raise a safety concern so I'll help... sounds like it is an older laptop and not under warranty. You can look up your warranty length, and battery replacements generally are your responsibility. I'd not use that laptop until you have done a battery replacement or have hired that out from a computer shop.

 

Here's a video on YouTube on how to do that:

https://youtu.be/4R-tvl4Km8U

 

The guy shows the swollen dangerous battery inside the one he's working on. I've seen that too, replaced the battery, and that HP laptop is what I'm typing on now. There are more videos there for you to learn from.

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.