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HP Recommended
HP ENVY x360 - 15-cn1073wm

I can no longer find this laptop being sold and I'm starting to guess why, my battery is about to explode and trying to reach someone associated with HP is has been impossible. This thing overheats tremendously and the battery is seriously about to explode. Can't even find this product being sold anymore and I want answers being as I paid a lot for this laptop!!

1 REPLY 1
HP Recommended

First, this is not a HP laptop forum... it is mainly for workstations. You can find HP laptop forums easily.

 

You raise a safety concern so I'll help... sounds like it is an older laptop and not under warranty. You can look up your warranty length, and battery replacements generally are your responsibility. I'd not use that laptop until you have done a battery replacement or have hired that out from a computer shop.

 

Here's a video on YouTube on how to do that:

https://youtu.be/4R-tvl4Km8U

 

The guy shows the swollen dangerous battery inside the one he's working on. I've seen that too, replaced the battery, and that HP laptop is what I'm typing on now. There are more videos there for you to learn from.

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