Battery always charging at 38% and it is not increasing

[6630]

hello

I bought an HP envy 17 3D 3090nr at 2012. I am always using laptop plugged in. My laptop always charging and battery percentage stay at 38% and it is not increasing. 

Is it secure to use while always charging.  Is there burning or exploving risk?

[Riddle_Decipher]

@6630

Welcome to HP Forums, 

This is a great place to get support, find answers and tips, 

Thank you for posting your query, I'll be more than glad to help you out 🙂 

As I understand the battery charges no more than 38%,

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details: 

Have you attempted to reinstall the battery drivers?

Did you check with an alternate adapter and/or wall outlet?

While you respond to that, here's what I recommend (perform steps exactly as prescribed to resolve the issue)

• Unplug the charge and use the laptop until the battery drains to 15%. 
• Turn off the laptop and turn it back on after 30mins. 
• Reinstalled Microsoft ACPI-Compliant Control Method Battery under device manager, 
• Restart the computer and the issue should be fixed.

If it doesn't,  Unplug for a few minutes, then try a different outlet. Unplug the laptop, wait a few minutes, then plug it into an outlet in a different room. Some users report that a laptop power adapter can temporarily stop working to protect itself from a perceived issue with the power supply.

• If your battery is removable, take it out while the power source is disconnected. Hold down the laptop's power button for two minutes, put the battery back in, and plug it into a new outlet.

Examine the cord. Examine the entire length of the power cord for tears, dents, and worn-down insulation. If you notice any, or if the power brick is warped or smells like burnt plastic, the cord is probably faulty. You'll need to purchase a new cord for your laptop.

• Check your warranty before replacing any parts. The cost may be covered under some circumstances.

Keep me posted,

If I have helped you resolve the issue, feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon below, 

Followed by clicking on "Accept as solution" button,

Have a great day!

[6630]

I tryed other wall outlet and I am always using surge protected plug. I also tryed without surge protected plug. Batery is fixed. I checked temperature of battery. it was normal. Battery is not listed on battery recall program. Is it secure to use always charging battery?

[Riddle_Decipher · Accepted solution]

@6630

Thank you for replying with this detailed response 😉 

I appreciate your time and efforts,

It's okay to use the battery always connected to the outlet as the smart adapters sent along with HP products auto-stop the charge once it reaches the required charge, hence ensuring the battery isn't damaged due to over-charge.

That said, if the PC shuts down as soon as the adapter is disconnected from the wall outlet, there could be an issue with the battery and I suggest you run a battery test: Click here for instructions.

Let me know how that pans out

feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon,

followed by clicking on 'Accepted as Solution' as it would help the community gain more knowledge,

And Have a great day Ahead!

[6630]

I tested battery 

[Riddle_Decipher]

@6630

Thank you for responding,

It's great to have you back 😉

I'm afraid the battery test failure confirms a hardware malfunction within the battery and I recommend you Contact HP to have the battery either repaired or replaced:

HP Support can be reached by clicking on the following link: http://h22207.www2.hp.com/us-en/?openCLC=true

(1) Once the support page opens please select the country in which you're located. Next, enter your HP model number on the right.

(2) Next, choose the 'Contact Support' tab at the top and scroll down to the bottom of the 'HP Support- Contact' page to fill out the form provided with your contact information.

(3) Once completed click the 'Show Options' icon on the bottom right.

(4) Lastly, scroll down to the bottom of the page and select 'Get the phone number.' A case number and phone number will now populate for you.

They will be happy to assist you immediately. 

If the unit is under warranty repair services under the manufacturer's warranty will be free of charge.

Keep me posted,

If the information I've provided was helpful, 

give us some reinforcement by clicking the solution and kudos buttons, 

that'll help us and others see that we've got the answers!

Good Luck.

[6630]

Now I am using without battery. I think repairing 5 year old laptop is not logical. Its still fast and has good multimedia system but other parts will have problems in short time.

[Riddle_Decipher]

@6630

Thank you for responding,

It's great to have you back 😉

I understand and agree with you, although, you could get a battery replacement done locally,

or on your own, just find the right part using the HP Parts Surfer and order it either on the HP Parts Store or the local online retailer.

If I have helped you resolve the issue, feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon below, 

Have a great day!