Battery always needs to be calibrated since last bios update

[krays]

Since the September bios update, my laptop has started warning that the battery needs calibration. I have run the UEFI automatic calibration 3x and one manual calibration and it STILL claims the battery needs calibration. What is going on here? Is this a bios malfunction? Is the battery broken? Please help.

[Huffer]

Can you run the battery diagnostic and post the full advanced results? If the battery will not take and hold a calibration it is generally an issue with the battery itself and the full diagnostics might give us a clue as to what is going on with the battery. 

[krays]

Thank you for your reply 🙂

This is the battery components test result:

• BatteryCheckResult: 12
• DevicesSupported: 1
• DeviceCount: 1
• Primary_ACPowerOn: True
• Primary_ACAdapterOK: True
• Primary_ACAdapterStatus: False
• Primary_TestResult: CALIBRATE
• Primary_DesignCapacity: 56 WHr
• Primary_FullChargeCapacity: 43 WHr
• Primary_RemainingCapacity: 32 WHr
• Primary_MaxError: 9
• Primary_CycleCount: 277
• Primary_Temperature: 24 deg C
• Primary_Voltage: 11768 mV
• Primary_Current: 244 mA
• Primary_DesignVoltage: 11550 mV
• Primary_Status: 128
• Primary_SerialNumber: 39380 2020/04/17
• Primary_ManufacturerName: 333-54-2C-A
• Primary_BatteryCTNumber: 6HMKH51CFDM60P
• Primary_Warranty: 3
• Primary_CalibrationType: 3
• Primary_ChargeControl: Supported
• Primary_TempCharge: True
• Primary_ChargeTest: True
• Primary_ChargeCapacity: 76
• Primary_TempAlarm: False
• Primary_DeepDischarge: False
• Primary_FullCharge: False
• Primary_FullChargeStatus: False
• Primary_BatteryCharge: True
• Primary_DesignCycleCount: 1000

If it's any help, here's also the last health monitor result from 3 days ago:

• ToolError = 0
• IsCancelled = False
• ForceCancelToPass = False
• NumberOfBatteriesFound = 1

Battery 0 -----------------------------------------------------------

• FileName = C:\Users\xxx\AppData\Local\Temp\HPDIAGS\b088469f-b159-4d7e-b4f9-0f1ed77a95aa\RawDumpForBattery0.xml
• Index = 0
• InstanceId = 1
• LastFullChargeCapacity = 3683
• DesignCapacity = 4850
• ChargeCapacity = 75 %
• RemainingCapacity = 3683
• MaxError = 9
• CycleCount = 275
• Temperature = 33
• Current = 0
• DesignVoltage = 11550
• CellVoltage1 = 0
• CellVoltage2 = 4101
• CellVoltage3 = 4101
• CellVoltage4 = 4102
• SerialNumber = 39380 2020/04/17
• Manufacturer = 333-54-2C-A
• CTLabel = 6HMKH51CFDM60P
• BHM = 1
• BCF = NA
• ABO = NA
• ABOS = NA
• NonHP = 0
• Recalled = NA
• ToolError = 0

2021-09-28 13-11-19 --------------------------------------

• 2021-09-28 13-11-19 BatteryTest： 1.17.5.0
• 2021-09-28 13-11-19 Load options: BatteryTest.exe -dumpxml -x=C:\Users\xxx\AppData\Local\Temp\HPDIAGS\b088469f-b159-4d7e-b4f9-0f1ed77a95aa -debuglog=C:\Users\xxx\AppData\Local\Temp\HPDIAGS\b088469f-b159-4d7e-b4f9-0f1ed77a95aa\debug.log
• 2021-09-28 13-11-19 Battery Test Started
• 2021-09-28 13-11-19 CASL Found in HP Folder
• 2021-09-28 13-11-20 CASL Version: 7.1.25.1
• 2021-09-28 13-11-20 CASL File Version: 7.1.25.1
• 2021-09-28 13-11-20 Battery Health Manager section was set to "Let HP manage my battery charging".
• 2021-09-28 13-11-21 Battery Care Function section was not found.
• 2021-09-28 13-11-21 Adaptive Battery Extender section was not found.
• 2021-09-28 13-11-22 Adaptive Battery Optimizer section was not found.
• 2021-09-28 13-11-22 Adaptive Battery Extender Status section was not found.
• 2021-09-28 13-11-22 Adaptive Battery Extender Status section was not found.
• 2021-09-28 13-11-22 Raw dump of XML Data for Battery 0
• 2021-09-28 13-11-22 48503683368392753312303011550192041014101410239380 2020/04/17333-54-2C-A6HMKH51CFDM60P01NANANA0NA

[Huffer]

You have 275+ cycles on it and it is down to 75% of its original ability to hold power. I would replace it. 

[krays]

I'm not going to replace a 200 Euros battery just because it's 25% down after 1.5 years. That's pretty normal. The battery passes every health check. It just doesn't calibrate. It seems like you think there's nothing wrong with it apart from the reduced capacity?

[Huffer]

And it will not calibrate. The 25% down is not the only reason. 200 Euros? That is outrageous for a battery. I do agree there is no other error detected by the test itself but the failure to calibrate is a bad sign in and of itself.