Battery and adapter test failed

[ShiobanSadler83]

Hello.
Few days ago I let the laptop charging while turned off. When it was charged I unplugged it. When I tried to turn it on today it wouldn't turn on. Then I plugged the charged in. The Led was red, then after few seconds became solid white.  The icon says "0% plugged in not charging". 
I tried uninstalling the driver of the battery.
I tried holding power for 15 seconds. 

I tried unplugging the battery, the laptop does turn on when using only adapter.

I run the battery and adapter test, it says failed with this error code: 9C3TGW 76S95E XD7V6J C0CS13

No warranty.

[Jeet_singh · Accepted solution]

@ShiobanSadler83,

Thanks for engaging in HP support Forums! This is a wonderful location to converse with the community, get assistance and find tips! 

I understand you are having issues with your HP notebook. Don't worry we'll work together which should help you resolve this issue.

You've performed the hardware test and it resulted with the failure ID: 9C3TGW-76S95E-XD7V6J-C0CS13

Here's what the ID represents:  Failure Code 601

You've performed the hardware test and it resulted with the failure ID, 9C3TGW-76S95E-XD7V6J-C0CS13

  

Here's what the ID represents: Battery 1

As I understand the laptop battery replacement is needed,

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

Did you check with the HP Parts Store for replacement parts?

If the issue occurred after an accident (such as dropping it on the floor, etc.) there could be a additional charges in such cases to get the computer repaired via HP service centers. 
 

Alternatively, You could replace the part on your own, use the HP Parts surfer to identify the part: Click here & order it via the HP Parts store (Click here) or simply Contact HP.

HP Support can be reached by clicking on the following link: 

1. Click on this link – www.hp.com/contacthp/
2. 2) Click on “Continue as guest”.
3. 3) Enter the serial of your device.
4. 4) Select the country from the drop-down.
5. 5) Click on “Show Options”.

Fill the web-form. A case number and phone number will now populate for you.

Hope this helps, for any further queries reply to the post and feel free to join us again

Feel free to post your query for any other assistance as well,

It's been a pleasure interacting with you and I hope you have a good day ahead.

If you wish to show appreciation for my efforts, mark my post as Accepted Solution.

And click on the Purple Thumbs up icon at the bottom of my comment.

Regards,

[ShiobanSadler83]

I checked the Hp store and they don't have this battery, but I found it in a Hp Part Partner. 
Thank you very much for the reply. 

[Jeet_singh]

@ShiobanSadler83,

Thank you for the update,
I appreciate your time and efforts, 

I'm glad I could contribute towards resolving the issue and finding the solution you were looking for.
Thanks for taking the time to let the community know about the solution.

You've been great to work with and it has been a genuine pleasure interacting with you.
I hope both you and your product works great and remain healthy for a long time 😉 

To simply say thanks for my efforts to assist you, please click the "Thumbs Up" button to give me a Kudos.
And mark my post as Accepted Solution to help others find a similar solution as you have.

Take care now and do have a fabulous week ahead. 🙂
Regards,