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‎01-14-2020 02:19 PM

HP Recommended

I meant battery removal, step 6.

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‎01-15-2020 01:02 PM

HP Recommended

@Chijioke1 Here's a link with the steps to perform a power reset on a device with a non-removable battery: click here

Please perform these steps as an alternate to the part where you need to remove the battery, as that's not an option on the HP Envy x360.

 

If you wish to thank me for my efforts, you could click on "Accept as solution" on my post as the solution should help others too.

Riddle_Decipher
I am an HP Employee


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Let's keep asking questions and growing together.
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