Solved: Battery charge issue - stuck at 79 % to 80% - SOLVED: BIOS S... - HP Support Community

kevinc101213 · ‎03-16-2021

Hi there

I would like some help please to resolve this issue.

I've read several threads on fixing this (all seem to revolve around powering off the laptop, removing the battery, discharging the residual charge, powering up with the battery out, uninstalling the "microsoft ACPI-compliant control method battery" driver), powering down, plugging the battery back in and booting up.

My battery is not removable so I've uninstalled the driver, powered down, unplugged and left off overnight, plugged in and powered up.

Not resolved the issue - I'm up to date on BIOS and Windows 10 updates.

Any suggestions?

erico · ‎03-16-2021

Question:

Do you happen to have the battery saver on in the BIOS which stops the charging at 80%?

I own a Spectre x360 13t-ap000 ultrabook which has that feature. Since I don't use the feature, the BIOS causes a message to pop up while in Windows which nags me to set it.

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View solution in original post

erico · ‎03-16-2021

HI @kevinc101213

That usually happens when the battery is nearing its end of useful service and usually the only fix is to replace the battery. Usually Windows will refresh the battery 100% to its current state, but in your case it appears that has not happened. You can try running the UEFI PC Hardware Diagnostics -> Components -> Battery, to see if that will help.

I notice that your notebook came to market in 2019, so that would indicate that the notebook battery isn't exactly fresh.

I wrote a KnowlegeBase article on batteries a year or so ago.

In the article, I described how to get Windows to give you a verbose history of the installed battery by way of a few command line entries.

To generate a Battery report, open a command line window.

enter the following command: powercfg /battery report

That command will create a battery report under C:\WINDOWS\system32\battery-report.html

Find the battery report and open it in a browser to view it.

Copy the report and save it as text. You can past the report in your next reply here.

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kevinc101213 · ‎03-16-2021

Thanks for the reply!

Using the HP Support Assistant gives me this response:

Battery status

Normal

State

79%, not charging

Temperature

93 °F (34 °C)

Battery age

1 Year, 4 Months

Cycle count

78/1000

Full charge capacity

4032 mAh (88%)

I've also tried the command you mentioned by opening Command Prompt as an Admin or as a user from System32 and get this:

C:\WINDOWS\system32>powercfg /battery report
Invalid Parameters -- try "/?" for help

C:\WINDOWS\system32>

Edit - realised you had a typo (no space between battery and report)

Will post report separately but appears that it is being stopped from charging at around 80%

kevinc101213 · ‎03-16-2021

Battery report

COMPUTER NAME

KEVINC-HP-OMEN

SYSTEM PRODUCT NAME

HP OMEN by HP Laptop 15-dc1xxx

BIOS

F.21 11/13/2020

OS BUILD

19041.1.amd64fre.vb_release.191206-1406

PLATFORM ROLE

Mobile

CONNECTED STANDBY

Not supported

REPORT TIME

2021-03-1615:41:22

Installed batteries

Information about each currently installed battery

BATTERY 1

NAME

Primary

MANUFACTURER

HP

SERIAL NUMBER

-

CHEMISTRY

LION

DESIGN CAPACITY

62,093 mWh

FULL CHARGE CAPACITY

62,093 mWh

CYCLE COUNT

-

Recent usage

Power states over the last 3 days

START TIME

STATE

SOURCE

CAPACITY REMAINING

2021-03-1315:56:00

Active

AC

75 %

48,787 mWh

17:02:27

Suspended

74 %

48,294 mWh

17:27:48

Active

AC

74 %

48,294 mWh

2021-03-1412:21:28

Suspended

73 %

47,309 mWh