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Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
HP Recommended
HP Envy X360 m6 convertable notebook
Microsoft Windows 10 (64-bit)

My notebook battery charges up to 39% only. I have a four-cell battery & all the cells are fine.

I have recently updated the bios to the F.59 version.

Attaching a screenshot of the test run using HP hardware diagnostics.

 

 

battery test.jpg

 

Let me know if you need more information.

 

 

14 REPLIES 14
HP Recommended

@varun2 

 

I believe that this notebook series was introduced in 2016.

 

The battery likely needs to be replaced.

 

Things that are the Battery

 

Find your Product

See:  HP Notebook PCs - How Do I Find My Model Number or Product Number?

OR

Open Support Home

  • Enter the full model name

 

 

What is included…

 

  • What you need to know, including important information about the Battery Recall  program
  • What you can try, including: Calibration, Component Testing, ContributionsSolutions
  • Various options, including:  Purchase and Replacement (Service Guide / Video assistance)

 

Important

  1. If the battery is bloated, swollen, or expanding beyond its normal size, there is no fix except to remove and replace the battery.
  2. A bloated battery can damage other components in the notebook, including the case, the keyboard (individual or all keys), the TouchPad, and any component that is stressed due to the expanding battery.

 

====================================================================

 

Read important information about battery recall.

  • If your battery is impacted, follow the instructions to contact HP.

OR 

If your battery is not impacted by the recall:

  1. Read the sections for information. For example, run calibration and / or component tests on battery / AC adapter (charger)
  2. If necessary, purchase and install a replacement battery 

 

===============================================

 

Recalls and Advisories

 

Product Recalls – Please READ

Open:  HP Replacement programs and product recalls

 

 

2019

August 2019 Expansion of the 2018 HP Notebook Computer and Mobile Workstation Battery Safety Recall ...

 

Partial Excerpt from the August 2019 Expansion Notification:
In August 2019, HP expanded its worldwide voluntary safety recall and replacement program for certain notebook computer and mobile workstation batteries which was announced in January 2018 and expanded in January 2019.

 

HP Support Community

 

 

Please Note:

Recalls - Devices / components eligible for Recall replacement are not subject to warranty status.

 

HP – Replacement and Product Recalls - Latest Information

 HP Replacement programs and product recalls

 

From HP - Important Information

 Battery Safety Mode

 

"Fat" Battery / Bloated Battery / Swollen Battery

 

  • If the battery is in a swollen or bloated condition, the battery must be removed from the computer and replaced.
  • There are no other remedies, tests, or useful options.

 

HP EliteBook/ProBook/Zbook Workstations - Notebook PCs - Swelling or Deformation of Notebook Battery

 

===============================================

 

Warranty Check – Contact HP

 

If the battery is failing (or has failed) and the computer is within the Warranty Period, contact HP Technical Support.

 “Everywhere” Contact Information - HP Technical Support

Open >  HP World-Wide Support

 Select your region and follow the prompts

 

Where to Find Additional Information about your device

Check your computer’s Website Support for important advisories and bulletins

Category "Bulletins and Advisories" (wording may vary)

 

Warranty Check

 

       NOTE:  If the single-system-check fails to find your device, use the "multiple devices" method to

check single or multiple devices.

 

  • If necessary, Select your Country on the main website page
  • Scroll down > To the right of Check multiple warranties, Click Continue
  • Enter the Serial Number and Country for one or more devices / systems to be checked
  • Check the box to verify you are "Not a robot"
  • Click Submit (at bottom of list entries)
  • When the page opens, Click View Details

 

NOTE: The online database results do not impact the actual contract.

 

===============================================

 

Information / Tests

 

HP Community thread on the subject

Accepted Solution - Battery won't Charge or Battery won't Hold a Charge

 

Article that explains Smart Battery Technology  

Battery use and care, how batteries perform over time, and expected battery life

How to: Understanding Lithium-Ion and Smart Battery Technology

 

Battery will not charge when system is warm to hot

If the “not charging” issue is (only) apparent when the system is running hot (or near that point), the battery and charge system are likely overheated as well – the charge system will resume operation when the computer cools down.  Short Version:  An overheated battery / computer / charging-system will not charge the battery – this is normal behavior.

 

 

Battery seems “stuck” in a particular charge setting         

The battery might be OK and just need calibration (balance / set).

 

The steps to check / calibrate / replace the battery are included in this document:

HP Notebook PCs - HP Battery Alert Appears Before Windows Starts

 

And / Or

 

Document includes information and link for testing the hardware using HP PC Hardware Diagnostics (UEFI) (preferred method) and / or using the HP Support Assistant to test the battery.

>>>  Testing and Calibrating the Battery (Windows 10)    <<<

 

Tips for extending / improving battery service

Microsoft - Battery saving tips

HP Notebook PCs - Improving Battery Performance (Windows)

 

===============================================

 

Run Component Tests – How to

 

Contributed by  Wes_notebooks 

Testing for Hardware Failures

 

HP Document

HP PCs and Tablets - About UEFI and the Startup Menu

 

===============================================

 

 

Documents and Reference

 

This document is for HP notebook PCs that have a removable battery.

HP Notebook PCs - Battery Does Not Power Notebook or Hold a Charge

 

If the adapter fails it will not power the notebook.

HP Notebook PCs - Using and Testing the AC Power Adapter

 

===============================================

 

Oddities and Contributions

 

  • Fix (High) Contrast (on computer screen)

Contributed by Pantopia

Unplug charging cable, wait a few seconds, plug in cable.

Relevant Post

 

  • Battery at 100% but shuts off when unplugged (results unconfirmed at this writing)

Contributed by Rcamp48

Test system: HP Elite Pad 900 G1

Setup:  Tablet connected to docking station

Symptoms:  Shows 100% charge in battery – computer shuts off as soon as unplugged

Test (Solution):  Press and hold Power button and Reset button at the same time

Relevant Post

 

-----------------------------------------------------------------

Related to Microsoft ACPI Compliant Control

 

Example 1

Battery does not charge, possibly after Microsoft Updates (issue has been reported at least back to 2011)

Test system:  Pavilion Notebook

Contributed by Jeanydo

Symptoms:  Battery stops charging – no known issues with battery or charger – Windows 7 through 10 (at least)

Solution

Control Panel > icon view > Device Manager > Open Batteries > Right-ClickMicrosoft ACPI-Compliant Control Method Battery" > Uninstall > tab Action > Check for hardware changes (reinstalls the driver)

 

 Relevant Post

 

Example 2

Symptoms:  Battery charges to 100% - notebook shuts down when battery dips to 50%.  Battery Diagnostics “cancel” (do not complete)

Test System:  HP Notebook 15-bs0xx

Contributed by Riddle_Decipher

Solution (Paraphrased content)

  • Unplug the charger
  • Switch off the computer for 30 minutes, boot / start the computer, and log in
  • Control Panel > icon view > Device Manager > Open Batteries > Right-ClickMicrosoft ACPI-Compliant Control Method Battery" > Uninstall > Remove existing driver
  • Shut down the computer
  • If the battery is removable, remove the battery for one minute > Replace battery (Skip for non-removable battery)
  • Start the computer and log in
  • Control Panel > icon view > Device Manager > Open Batteries > Right-ClickMicrosoft ACPI-Compliant Control Method Battery" > tab Action > Check for hardware changes (reinstalls the driver)

 

 Relevant Post

 

===============================================

 

Replacement and Purchase Options

 

  1. If you determine that you need to purchase a battery, AC adapter, or power cord for your computer, check for the part(s) in HP PartSurfer. 
  2. If / When you know the battery type / part number, you may check for the battery at the Parts Store
  3. If the part is not available from HP, use your search engine to find – and purchase - the part in your region.

 

HP Document:  HP Notebook PCs - Purchasing a Replacement Battery

 

 

Find your Product , Part(s), and Replacement Procedure

 

See:  HP Notebook PCs - How Do I Find My Model Number or Product Number?

OR

Open Support Home

 

  • Enter the full model name
  • When the website opens, select category Manuals
  • Look for and open the Maintenance and Service guide for your computer

 

NOTES  

  1. The exact name of the document varies, though usually the word "service" or "maintenance" is included in the name. 
  2. The "Service Guide" and "User Guide" are not the same documents.

 

  • Part numbers and replacement procedure are listed in the component replacement section (wording varies)

 

And/Or

 

HP Collection of “how-to” videos

HP Video Gallery

  • Use Categories and / or enter your request in the search bar to narrow the search. 

Examples,

Select Category Computing and Mobile Devices > Battery and Power

Select Category Computing and Mobile Devices > Parts Replacement and Upgrades

Search for replace battery or replace battery x360

Select and watch your Video

 

-----------------------------------------------------------------------------------

 

Check for parts at the PartSurfer Website / HP Parts Store

 

Open PartSurfer

  • Select your Country
  • Enter the device Product Number , Serial Number, or Part Number in the Quick Search box
  • HINT: To see a system-specific list, replace the Product Number with your device Serial Number
  • Items accompanied by a tiny box in the Add-to-Cart column are available for purchase

 

NOTE >> Parts marked as "n/a" are not available from HP.

 

 

Parts marked as available for purchase might be available from:  HP Parts Store

OR

If HP does not provide the part for retail purchase,

Use your search engine to find the part number at your favorite online store.

 

 +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++

 

 

Thank you for participating in the HP Community Forum.

We are a world community of volunteers dedicated to supporting HP technology

Stay Home - Stay Safe - Save Lives - Help a Friend (or Community member) in need!

 

Dragon-Fur

HP Recommended

@Dragon-Fur

 

Thanks!

Model of my envy m6-aq005dx, isn't available in India. 
What's the best way I can get battery of m6-aq005dx here in India (Chandigarh City).
Does HP launched any envy convertible, in India which have battery like m6-aq005dx?
If yes please specify the model number.

 

Best

Varun

 

 

 

HP Recommended

@varun2 

 

You are welcome.

 

The battery part number is the  Important bit, as you know from reading the Service Guide for your notebook,

844204-855

 

Use the part number to find a merchant near your region who might also provide a compatibility list in the description.

 

Amazon might ship to India - and Amazon carries the part (at least here in the USA).

 



Thank you for participating in the HP Community Forum.

We are a world community of volunteers dedicated to supporting HP technology.

 

 

Dragon-Fur

HP Recommended

@dragon-fur

 

I have few questions:

 

1) I am trying to order the battery from Dubai. And they are saying it's "Replacment" battery, means not a genuine HP product. So, how I can make sure I am buying a genuine HP battery? Through serial number or something.

 

2) If I take out my laptop battery out, can I work on direct power supply ? If yes, what will be consequences of this.

 

3)  Also there are few Indian sellers, but they are not big as amazon. They are calming they are selling original HP product's. how I can make sure it's original product. Below are the links for their product.

    https://www.uniqinfotechindia.com/hp-w2k42ua-laptop-battery-mb04xl.html

    https://laptopgallery.in/hp-original/701045-121519-hp-mb04xl-4-cell-genuine-original-laptop-notebook...

 

Very bad experience, In future a BIG NO to HP products. No international warranty, parts are not available. You can't travel internationally with their portable products. If you travel around the globe, they don't even care if you get required damage part(s). Consumer are totally on their own.

 


  

HP Recommended

@varun2 

 

Using the computer without battery is possible in most cases.  Doing so means you are completely dependent on the AC power staying on, of course.  The consequences of a power failure would be the same as for any computer that suddenly loses all power - probable loss of un-stored data, and / or, depending on when the loss of power happens, loss of the Operating System (for example, should the power drop during Updates).    Notebooks have batteries to provide mobility - an added benefit is the ability to use the computer and the time to shut down the computer safely with - or without - AC power being available.

 

You are asking me questions for which I have no reasonable answer.

 

I live on the West Coast of the USA - I cannot comment on parts purchased in Dubai, for example.

 

If the product is sold from any merchant, anywhere, and you do not trust the source, they can claim all they want that a product is genuine - counterfeit products proliferate more so in some areas than others.  

 

My understanding is that HP genuine parts contain serial numbers (in most cases), HP branding markers, and other information to designate the part is from HP. 

 

Obviously, if the merchant intends to defraud the customer, the counterfeit product will be a fake copy of the real thing.  

 

Your last comment is understandable - I have traveled with my HP equipment; I have never expected trouble of the type you describe.  Fortunately, too, I have never had instances of system failure.  Likely, I would have been unhappy to be caught in a bad situation.   I might respond differently, of course - but I do understand you are in a bad spot.

 

Perhaps another of our Experts will jump in and provide the kind of guidance you want / need.



Thank you for participating in the HP Community Forum.

We are a world community of volunteers dedicated to supporting HP technology.



 

 

Dragon-Fur

HP Recommended

@Dragon-Fur

Thanks for the help!.

 

 

Can you please send me the link(any e-commerce site) of screw driver which can open the screws(outer cover, and battery screws)  on my laptop.
So, I can take out the battery.

 

 

 

 

HP Recommended

Hi @varun2

 

Welcome to the HP Support Community. 

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

 

Thank you for visiting the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

HP Recommended

 @Asmita6658

 

Let me summarize the problem.

 

I bought this laptop (model aq005dx) from Dubai in 2017. Now I am in India, Chandigarh(city).
I need the genuine HP battery for this laptop. Battery details are below captured by HP hardware diagnostics:

 

 

batter_details.jpg

 

HP part surfer doesn't have this battery in (Dubai, New Zealand, Australia, United states).

India's technical support want me to contact Dubai HP service center. As I bought this laptop from Dubai.

India's sales team doesn't have any answer to my problem.

 

There are few Indian merchants selling the battery I need. But I am not sure about those batteries.  If you can verify either of them, that will solve my problem. Below are their link.

 

    https://www.uniqinfotechindia.com/hp-w2k42ua-laptop-battery-mb04xl.html

    https://laptopgallery.in/hp-original/701045-121519-hp-mb04xl-4-cell-genuine-original-laptop-notebook...

 

I am amazed to see that the manufacture of the product i.e. HP, doesn't have the require parts. But some random guy does have.

 

If HP can't provide international warranty/support for their products. Why they call it an international brand?

 

 I would really appreciate if I get the genuine HP battery in my city.

Looking for a quick resolution as it's been almost a month, I am not able to use my notebook, just because of poor support and no resolution at all from HP.

 

HP Recommended

@Asmita6658

 

By when I can hear from you?

I haven't received any communication on this via any medium.

 

CC: @Dragong-fur

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.