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HP Pavilion Power 15-cb000 Laptop PC
Microsoft Windows 10 (64-bit)

My new laptop, I got it and unpacked just a couple of hours ago, suddenly stopped charging. It was working fine for about an hour, then I realized that it was not charging. Unplugging and plugging in the adapter to the computer doesn't seem to help. Also, the computer does not recognize that the adapter is plugged in. However, if I leave the adapter plugged in to the computer, unplug the adapter from the power socket, and then plug it back in again the computer will start charing for a few seconds, but then stops again. During the few seconds that the computer charges it does recognize that the adapter is plugged in. I have no idea how to fix this. I have not been able to try another power adapter to see if that might be the issue. I'm greatful for any help I can get.

1 REPLY 1
HP Recommended

Hi @JohanLaakso,

 

Good Day.  Thank you for posting your query in the HP community.  I read the post regarding issues with the battery not charging correctly. I will be delighted to assist you here.

Superb description and spectacular troubleshooting and commendable diagnosis of the issue before posting. Kudos to you for that. 🙂

 

For better clarity and to assist you better I would require more information regarding this:

  • Did you update the bios and chipset drivers?
  • Did you run diagnostics on the battery and adapter?
  • Did this happen after a power outage or surge?

For now please try these steps:

Please uninstall the ACPI battery drivers from device manager by following these steps:

  • Right-Click on start button> click device manager> expand Batteries>then select all the drivers including the ACPI drivers and uninstall it one at a time. Then restart the computer and check again.
  • If it does not get resolved, then calibrate the battery and restore the power plan to defaults. Link to calibrate the battery and restore power plan to defaults: http://hp.care/2syuGOs

    Then update the bios and chipset drivers from this link http://hp.care/2syreDe and follow the on-screen instructions.

  • For further assistance, please follow all the relevant steps that match your current issue from this link: http://hp.care/2syheXK
  • Also, make a note of any failure code for a failed component like the battery or adapter (charger)
  • Please check this link out to improve battery performance. There is an associated video included as well. Link HP Notebook PCs - Improving Battery Performance (Windows 10, 8, 7):http://hp.care/2syuGOs

If the battery or adapter fails, then contact HP phone support to get the battery or adapter replaced.

 

 

HP Technical Support can be reached by clicking on the following link:http://hp.care/2r9wSvP

  • Once the support page opens please select the country in which you're located. Next, enter your HP model number on the right.
  • Next, choose the 'Contact Support' tab at the top and scroll down to the bottom of the 'HP Support- Contact' page to fill out the form provided with your contact information.
  • Once completed click the 'Show Options' icon on the bottom right.
  • Lastly, scroll down to the bottom of the page and select 'Get phone number.' A case number and phone number will now populate for you.

They will be happy to assist you immediately.

If the unit is under warranty, the manufacturer’s warranty should take care of it for you.

 

Please perform all these steps patiently as it is critical to resolving the issue.

 

Hope this helps. Let me know how it goes. To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this asAccepted Solution as it will help several others with the same issue to get it resolved without hassles. 

Take care and have a blessed week ahead. 🙂

Cheers

DavidSMP
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.