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Battery charging issue when turned ON and System board CT number error on startup

HP Recommended
HP 15-AC026TX
Microsoft Windows 8.1 (64-bit)

I keep getting a message before startup that the following product information programmed into the system board is missing or invalid. INTURN THIS CAUSES THE BATTERY ISSUE

I have the above error on booting up and my battery only charges on sleep/off mode. I have not made any software or hardware installations recently and have updated BIOS.

I have tried a new battery and also AC charger but it makes no difference.


I followed the directions and went to the suggested website, followed those directions to find the product information and the System Board CT number is missing - how do I find it and how do I correct this problem so that I can use my computer with a normal startup when I turn it on.
Thank you in advance for any help

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HP Support Agent
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HP Recommended

@dhiyanesh1 To resolve this issue, contact HP using the Contact Support tab at the top of this screen. You will be asked to provide the fourteen-digit System Board Commodity Tracking (CT) Number. Use the steps in one of the following sections to find the CT Number:

 

FOR DETAILS & FURTHER INSTRUCTIONS, USE THIS LINK: CLICK HERE

(By the end of this article all the issues should be resolved)

 

I suggest you talk to HP support and discuss your options, follow the below steps to get started:

 

1) Click on this link - http://www.hp.com/contacthp/

2) Click on Sign-in or select the product using the below step:

3) Enter the serial of your device.

4) Select the country from the drop-down.

5) Click on "Show Options".

Fill the web-form, to populate a case number and phone number for yourself!

 

Also, if you are having trouble navigating through the above options, it's most likely because the device is out of warranty, if yes? please send me a private message with the region you are contacting us from, 

here's how private messages work: Click here for details.

 

P.S: Welcome to HP Community 😉

If you wish to thank me for my efforts, you could click on "Accept as solution" on my post as the solution should help others too.

Riddle_Decipher
I am an HP Employee

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