• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Here is the solution to resolve for 5 Long and 3 Short Blinks on your HP Laptop Click here to view the instructions!
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
Locked

‎03-13-2025 08:56 AM

HP Recommended
Operating System: Microsoft Windows 11

When i switch on my hp laptop this message pops up every time please help me resolve this issue.

this is messagethis is message

Category:
1 person had the same question
1 REPLY 1

‎03-19-2025 04:09 AM

HP Recommended

Hi @kpj4890 

 

Welcome to the HP Support Community! 

 

Thanks for posting your query! We're here to help you get back up and running.

 

The warning you're encountering is likely an alert from your HP laptop indicating that the battery installed might not be an official HP product. 

 

This can happen if the battery is replaced with a non-HP one or if there's an issue with the battery's firmware compatibility.

 

Please try the below suggestions:

 

Run HP Hardware Diagnostics:

Restart your laptop and press Esc repeatedly to open the Startup Menu.

Choose System Diagnostics > Battery Test to check the battery’s health and compatibility.

 

Check for BIOS Updates:

An outdated BIOS might cause compatibility problems with hardware: 

 

Visit HP’s support site, search for your model, and check for a BIOS update.

Carefully follow the instructions to install the latest version.

 

How to Update BIOS Software on Windows PCs | HP® Tech Takes

 

 

If this solution hits the spot, please come back and click "Accepted Solution" to help others find the answer. And if you'd like to say thanks, select "Yes" on the bottom left of the public post, as that would make our day! 

 

Take care, and have an amazing day!

 

Regards, 

Hawks_Eye

I am an HP Employee.
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.