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Mi notebook HP Pavilion 15-eh0011 arroja el mensaje de "Battery counterfeit check error", es la batería original, no se le ha cambiado la batería, intenté buscar actualizaciones de BIOS y controladores pero no hay disponibles nuevas versiones y está actualizado.

El error comenzó a aparecer luego de una actualización en Windows Update.

 

¿que se puede hacer para solucionar el error?

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