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- Battery counterfeit check error

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06-14-2025 04:38 PM
Mi notebook HP Pavilion 15-eh0011 arroja el mensaje de "Battery counterfeit check error", es la batería original, no se le ha cambiado la batería, intenté buscar actualizaciones de BIOS y controladores pero no hay disponibles nuevas versiones y está actualizado.
El error comenzó a aparecer luego de una actualización en Windows Update.
¿que se puede hacer para solucionar el error?
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