Battery coverage under HP Care pack

[Bhar3]

HI,

Any update if this issue is sorted out?

I had purchased laptop in 2021 with 2 years extended warranty.

I am also facing same issue that the battery is not covered as HP customer care.

Please sort this out ASAP  

[banhien]

@Bhar3 

Please read in black and white

General Battery Warranty Terms and HP Care Pack with Battery Support Terms:

The battery warranty and HP Care Pack with Battery Support only covers failures resulting from defects in materials or workmanship. The warranty does not cover the following:

• Decrease in capacity that occurs over time and with use of the batteries.
• Failure or diminished capacity resulting from accidents, misuse, abuse, contamination, or other external causes.
• Failure or diminished capacity resulting from improper calibration.
• Failure or diminished capacity resulting improper or inadequate maintenance.
• Battery life expectancy varies depends on product configuration and usage, including but not limited to product model, applications running, power management settings, and product features.

Regards.

[Bhar3]

I had interacted with your service head department last week and i have sent my response, but yet to receive any reply. please inform them to respond as I had shared some documents (hp care pack) through mail.