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‎12-07-2020 02:42 AM

HP Recommended
Product: Example: Pavilion 360 convertible 14
Operating System: Microsoft Windows 10 (64-bit)

My new HP Pavilion 360 convertible has a issue with Battery. The battery discharges quite rapidly even when the device is switched off.

1 REPLY 1

‎12-10-2020 03:49 PM

HP Recommended

@vivpan

 

I reviewed your post and I understand that the battery drains even when the computer is turned off.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I recommend you update the BIOS from the below link and check if it helps.

 

https://support.hp.com/in-en/drivers

 

If you continue facing the issue, follow the steps in the below article and run a test on the battery.

 

https://support.hp.com/in-en/document/c04700771

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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