Battery discharges when Notebook is OFF

[CreatorSimon]

Hello HP Community,

recently i ran into the Problem, that my Battery is discharging when the Notebook is turned OFF. It drains completely to 0 after a few hours (under 24h!). I tried a few things but nothing seems to help. Software and drivers are all up to date. Did anybody had the same issue ?

Thank you for the help

Kind regards Simon

[ub6424]

Hello @CreatorSimon 

Sorry to hear that you are having problems ... I would like to help you.

This indicates a BIOS problem ...

Let me check your current system configuration.

(1) Run    msinfo32

- Select <System Summary>:

--->>> Copy/paste following key/value pairs:

OS Name

Version

System Model

System SKU ( equals HP product number (p/n) )

Processor

BIOS Version/Date

(2) Please report your results

[CreatorSimon]

Hello @Ub6424,

here are the Key/Value Pairs.

OS Name Microsoft Windows 11 Home
Version 10.0.22000 Build 22000
System Model HP Pavilion x360 Convertible 14-cd0xxx
System SKU 4MX99EA#ABD
Processor Intel(R) Core(TM) i5-8250U CPU @ 1.60GHz, 1800 Mhz, 4 Core(s), 8 Logical Processor(s)
BIOS Version/Date Insyde F.39, 4/12/2022

[ub6424 · Accepted solution]

Hello @CreatorSimon 

Please follow instructions ...

(1) Download and install BIOS Update

HP Notebook System BIOS Update

F.40 Rev.A

9.8 MB

Aug 10, 2022

Download

Why should you install the update ?

https://support.hp.com/us-en/document/ish_4123786-2338478-16

Quote: "

Updating the BIOS is recommended as standard maintenance of the computer. It can also help resolve the following issues:

• An available BIOS update resolves a specific issue or improves computer performance.
• The current BIOS does not support a hardware component or a Windows upgrade.
• HP Support recommends installing a specific BIOS update.

"

(2) Reboot

(3) Let BIOS be installed until it's completely done !

(4) Download and Install/Update

HP Consumer Desktop / Notebook PC ME Firmware Update

01 Rev.A

7.7 MB

Jul 24, 2018

Download

(5) Reboot and log in to Windows and wait a few minutes

(6) Shutdown computer ( No sleep / No Hiberate )

(7) Disconnect charger

(8) Press and hold <power> button for 30 seconds

(9) Connect charger

(10) Please report your results

[erico]

Hi @CreatorSimon 

Is your notebook still in warranty?

Is the main battery charging? The power LED should be amber to indicate charging and white when the charge is complete.

If it is charging, is the complete charge 80% or higher? 

Have you tried running the HP PC Hardware Diagnostics( --> component tests --Battery) to see if your battery is having issues?

Have you invoked Windows own Battery-Report  and run it to see the state your battery has been in since it was first turned on out of the box? https://www.pcmag.com/how-to/how-to-check-your-laptops-battery-health-in-windows-10#:~:text=PowerShe....

[CreatorSimon]

I did the steps and it seems to work now. After around 12-16 h in off State, the battery kept the charge, with only loosing around ~ 1%.

Thank you for your help! 

[ub6424]

---

@CreatorSimon wrote:

I did the steps and it seems to work now. After around 12-16 h in off State, the battery kept the charge, with only loosing around ~ 1%.

Thank you for your help! 

---

You're welcome !

Good luck