Battery does not always charge

[leohoenig]

I get the Charger Connected: Not Charging message

This can be rectified by removing and replacing the battery

It is an intermittent problem that is becoming more frequent

I have phoned help desk, but they refuse to acknowledge that this is a common HP problem or to tell me potential sources of the fault

[KrazyToad]

@leohoenig

Welcome to HP Support Community

Please update the BIOS from this Link: https://support.hp.com/us-en/drivers

Then reinstall the Microsoft ACPI Compliant Control Method Battery

Step 01. Click on the Start Button
Step 02. Type "Device Manager" in the start search box & open the Device Manager
Step 03. Look for Batteries and expand it by click on the + symbol on the left
Step 04. Right Click on "Microsoft ACPI Compliant Control Method Battery" & uninstall
Note: This Battery driver will get re-installed automatically when you restart the Notebook again
Step 05. Please Shutdown the Notebook
Step 06. Please remove the Battery and unplug the Power Adapter
Step 07. Press and Hold the Power Button for full 1 Minute
Step 08. Go ahead and put back the Battery and connect the Power Adapter
Step 09. Look for "Plugged In Charging" message on the Battery icon
 

If the issue persists, run a Battery Test to confirm the Hardware Functionality

- Hold the power button for at least five seconds to turn off the computer.
- Turn on the computer and immediately press Esc repeatedly, about once every second. 
- When the menu appears, press the F2 key.
- On the main menu, click Component Tests and Power > Battery

Keep me posted

Thank you and have a great day 😊

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