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‎05-16-2024 10:21 AM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

My laptop has downloaded some updates and after that the battery in it doesn't work. So the laptop can work only with the adaptor. What problem can it be and how to solve it? Thanks!

Category:
1 REPLY 1

‎05-19-2024 06:48 AM

HP Recommended

Hi @kessy_meow,

 

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to assist you.

 

I see that you are facing an issue with your Laptop that is not charing the battery.

To understand the issue and help you, please share the details listed below:

 

Note: Do not share any of your personal information such as serial number, phone number, email ID, etc., on your public post.

 

- Exact model number/product number(SKU number) of your HP Product (Click here for information on how to find the model number/product number).

- Error messages (if any) on the unit.

- When was the last time it was working fine?

- Were there any changes made to your laptop recently?

 

Take care and have a great day ahead!

 

Irwin6

HP Support

Irwin6
I am an HP Employee

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