Battery doesn't work, stuck on 0% and says "plugged in, not charging"

[degregg]

My laptop won't charge and only works when plugged in. It states that it is "plugged in, not charging" and the battery level never rises above 0%.

Both HP Battery Check and Windows say that my battery is healthy. I've already tried reinstalling the drivers and taking the battery in and out. I've also ran a HP Hardware Diagnostics test (both the battery and ac adapter passed) and got back these results:

CeementBatteryCheckResult: 11
DevicesSupported: 1
DeviceCount: 1
Primary_ACPowerOn: True
Primary_ACAdapterOk: True
Primary_TestresultString: OK
Primary_DesignCapacity: 2850mAh
Primary_FullChargeCapacity: 2311mAh
Primary_RemainingCapacity: 10mAh
Primary_MaxError: 1
Primary_CycleCount: 417
Primary_Temperature: 24deg C
Primary_Voltage: 13630mV
Primary_Current: 0mA
Primary_DesignVoltage: 14600mV
Primary_Status: 19136
Primary_CellVoltage1: 3496mV
Primary_CellVoltage2: 3520mV
Primary_CellVoltage3: 3471mV
Primary_CellVoltage4: 3141mV
Primary_SerialNumber: 40884 06/01/2015
Primary_ManufacturerName: 131-22-6E
Primary_BatteryCTNumber: 6EUUB03BB8TANY
Primary_Warranty: 1
Primary_CalibrationType: 3
Primary_ChargeControl: Failed
Primary_TempCharge: True
Primary_ChargeTest: False
Primary_ChargeCapacity: 81
Primary_TempAlarm: False
Primary_DeepDischarge: False
Primary_FullCharge: False
Primary_FullChargeStatus: False
Primary_BatteryCharge: False
Primary_DesignCycleCount: 300

Is any of this alarming? Does the battery need replacing? Or, is it a more serious problem?

[A4Apollo]

Hi! @degregg, 

Have you tried charging your laptop using a different adapter or battery?

Were there any recent windows update on the PC?

Try updating the BIOS on the PC to the latest version and check if it helps.

Update the BIOS using this link. Click Here

You can update other drivers on the PC using the HP support assistant.

Refer this article to know more information about using the HP support assistant. Click Here

Try the steps recommended below.

On your keyboard, press the Windows logo key and X at the same time to open the quick-access menu.

Click Device Manager.

In Batteries section, right-click on your battery driver, commonly it’s Microsoft  ACPI-Compliant Control Method Battery. Then click Uninstall device.

Restart the PC the drivers would automatically install again.

Run Power Troubleshooter.

On Cortana, enter  Troubleshooter then select Troubleshooting.
Click Improve power usage to open the window, then click Next. 
This should run the troubleshooter, and can fix any detected issues. You may try restarting your computer and charge your battery again.

Also, Try performing a hard reset on your laptop and check if it helps.

1. Turn off the computer.

2. Remove the computer from any port replicator or docking station.

3. Disconnect all external connected peripheral devices such as USB storage devices, external displays, and printers.

4. Unplug the AC adapter from the computer.

5. Remove the battery from the battery compartment.

6. With the battery and power cord unplugged, press and hold the Power button for about 15 seconds to drain any residual electrical charge from the capacitors.

7. Insert the battery and plug the AC adapter back into the laptop, but do not connect any of the peripheral devices.

8. Press the Power button to turn on the computer.

   The computer starts normally or a startup menu opens.

   NOTE: 

   If your computer does not start after pressing the Power button, then a power reset did not resolve the startup issue. SeeAdditional resources for further troubleshooting steps.

9. If a startup menu opens, use the arrow keys to select Start Windows Normally, and then press the Enter key.

Lastly, try running a battery test from the F2 system diagnostics page and check if it helps.

Refer this article to know more information about running system diagnostics on your PC. Click Here

Let me know how it goes!

Take Care! 🙂

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

[degregg]

As stated earlier the laptop is a HP Pavilion Notebook 15-ab150sa. There have been no recent Windows updates, updating the BIOS didn't work, nor did any hard resets or troubleshooting, as stated neither did updating the drivers.

[A4Apollo]

@degregg, 

Thanks for the update, it certainly sounds like an issue with the adapter or DC or charging port issue.

Please contact HP support for service options.

Contact HP support using this link. Click Here

Take Care! 

[degregg]

For anyone wondering, replacing the battery did the trick. Despite passing all tests, the old one must have been bust.