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Rog1345657
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Battery drain after shutdown (Fast boot turned off, No USB plugged in)

HP Recommended
OMEN 15-dh0145TX
Microsoft Windows 10 (64-bit)

Hi,

 

When my Omen 15 is charged to 100% & then shut off, in the next 24 hours when I boot up again the charge shown 95-92%. I contacted HP support & apparently this is normal. Yet on my previous HP Pavilion M6 this did not occur.

 

I have read the the OMEN doesn't have a CMOS battery yet the Pavilion did. Hence, this may be a design issue.

 

It doesn't make sense because if I charge my phone to 100% & turn it off then after a few days turn it back on it shows 100% charge.

 

I have fast boot turned off, USB charging when off is disabled in BIOS & all drivers are updated to the latest version.

 

Any help would be greatly appreciated as this is a great laptop but I'm starting to believe HP is a rubbish company. After so many years with HP I may buy an ACER next.

3 REPLIES 3
KrazyToad
HP Support Agent
HP Support Agent
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Message 2 of 4
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@Rog1345657

 


Welcome to HP Support Community


I understand your concerns and frustrations

 

I will escalate your case to HP's regional escalation team and a case manager will get back to you

 

Please check your Inbox


Thank you


If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

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Rog1345657
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Hi,

 

Why do you need all my personal information to raise this issue with HP? I described the issue and that should be enough. If you need all my personal information I am happy to provide it if you work for HP. To confirm you work for HP please provide your:

 

First name:

Last name:

Country:

HP work Email address:

Telephone number (with country code):

Office address:

HP Employee number:

 

Then I can make contact with you to confirm you work for HP and will happily provide the requested information.

 

Please check your INBOX.

 

Kind regards,

ROG

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KrazyToad
HP Support Agent
HP Support Agent
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The requested information in the private message is to forward your concerns to a Case Manager in your region so that they can reach out to you and sort this out

 

Else you can contact HP Support in your region and get the case escalated with a live agent

 

1) Click on this link - www.hp.com/contacthp/ 
2) Select your product type below.
3) Enter the serial of your device. 
4) Select the country from the drop-down. 
5) Select the chat or get phone number options based on your preferences. 
6) Fill the web-form and proceed further.
 

 

Thank you

KrazyToad
I Am An HP Employee

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