When my Omen 15 is charged to 100% & then shut off, in the next 24 hours when I boot up again the charge shown 95-92%. I contacted HP support & apparently this is normal. Yet on my previous HP Pavilion M6 this did not occur.
I have read the the OMEN doesn't have a CMOS battery yet the Pavilion did. Hence, this may be a design issue.
It doesn't make sense because if I charge my phone to 100% & turn it off then after a few days turn it back on it shows 100% charge.
I have fast boot turned off, USB charging when off is disabled in BIOS & all drivers are updated to the latest version.
Any help would be greatly appreciated as this is a great laptop but I'm starting to believe HP is a rubbish company. After so many years with HP I may buy an ACER next.
Why do you need all my personal information to raise this issue with HP? I described the issue and that should be enough. If you need all my personal information I am happy to provide it if you work for HP. To confirm you work for HP please provide your:
HP work Email address:
Telephone number (with country code):
HP Employee number:
Then I can make contact with you to confirm you work for HP and will happily provide the requested information.
The requested information in the private message is to forward your concerns to a Case Manager in your region so that they can reach out to you and sort this out
Else you can contact HP Support in your region and get the case escalated with a live agent
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