Battery draining fast

[dagariyaharsh]

I just purchased HP Envy 13 AQ 1015TU last week and the company claimed that it will give me around 15-18 hours back up but after using one week I felt that it gave me a maximum of 6 hours backup. So I just want to know is there any other software or settings needed to get that backup. Or is there any battery issue in my PC?

[Echo_Lake]

@dagariyaharsh

Thank you for posting on the HP Support Community.

Don't worry as I'll be glad to help, After reading your post, I did go through the Product specifications of your product and found that you have 4-cell, 53 Wh Li-ion polymer installed on the PC and the average battery life will be around 8-10hrs.

Learn how to get the most service and life from your HP notebook battery by following these industry-wide suggested best practices.

Click here: https://support.hp.com/in-en/document/c01297640 ( refer to Battery care practices ) 

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

[Harsh_Dagariya]

Hi @Echo_Lake,

But I read the documentation of envy series, the company claimed 15-18 hours of battery backup. In which envy model company claimed 15-18 hours backup?

[praveen196]

@Harsh_Dagariya

I understand your concerns.

At present @Echo_Lake is not available. I will try to help you.

To understand more about how your battery works: Click here 

Below I've listed a series of steps that should help your cause: 

• Video about improving your notebook battery performance 

• How long does a notebook battery last? 

• Adjusting notebook battery power plans 

• Factors that contribute to loss of notebook battery capacity 

• Recommended notebook battery care practices 

• Original battery charges slowly, replacement battery charges normally 

• Special recommendations for embedded (not customer replaceable) notebook batteries 

• Tips for conserving notebook battery power 
   

For more details, Click here​​​​​​ 

Please close the backend application is running on the task manager.

try the below: 

Steps to uninstall the ACPI drivers 

Right-Click on start button> click device manager> Batteries>then select the s drivers and right-click on it and uninstall all battery drivers. 

Then restart the computer and check again. 

Link for battery testing and calibration 

Also, update the BIOS as well.

Have a nice day!!

[Harsh_Dagariya]

Hi @Praveen196

I bought this laptop for my office work. In my office all work done in ubuntu OS. So I installed ubuntu into it. But after using 1 week I feel may be optane memory not working or something else issue is there because every day atleast once in day it gets hang for a while. After that I have to restart for soomth performance.

So I need your help to identify the problem. Can you guide me how to install ubuntu properly so it will use optane as well and will not hang.

Thanks

[Echo_Lake]

@Harsh_Dagariya

Thank you for posting back. 

As we have limited support boundaries in the support community as of now.I would request you to reach out to our HP Smart Friend Support and our Support Engineers should be able to sort this out. HP Smart Friend Support can be reached by clicking on the following link: www.hp.com/contacthp/

Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.