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‎03-07-2021 12:44 AM

HP Recommended
Product: omen 15 0023en
Operating System: Microsoft Windows 10 (64-bit)

So what is causing the battery to drain when turned off on a new Omen?

1 ACCEPTED SOLUTION

Accepted Solutions

‎03-11-2021 11:58 PM - edited ‎03-12-2021 12:06 AM

HP Recommended

Actually the only thing that really works on a HP laptop is to  do the shutdown.exe /s /t 0 shortcut and then hold the button down for 15 seconds after shutdown.  This took a day of trouble shooting to narrow down the issue and trying various supposedly guaranteed fixes.  HP has a known issue in this area.

 

HP needs to fix this as I have several other brands that loose no power at all after shutdown.

View solution in original post

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2 REPLIES 2

‎03-10-2021 11:51 AM

HP Recommended

@etp7

 

I reviewed your post and I understand that the battery is draining when the computer is turned off.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I recommend you update the BIOS from the below link and test.

 

https://support.hp.com/in-en/drivers

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

Was this reply helpful? Yes No

‎03-11-2021 11:58 PM - edited ‎03-12-2021 12:06 AM

HP Recommended

Actually the only thing that really works on a HP laptop is to  do the shutdown.exe /s /t 0 shortcut and then hold the button down for 15 seconds after shutdown.  This took a day of trouble shooting to narrow down the issue and trying various supposedly guaranteed fixes.  HP has a known issue in this area.

 

HP needs to fix this as I have several other brands that loose no power at all after shutdown.

Was this reply helpful? Yes No
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