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etp7
Level 3
28 15 5 0
Message 1 of 3
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Solved!

Battery draining to zero when turned off and unplugged????

HP Recommended
omen 15 0023en
Microsoft Windows 10 (64-bit)

So what is causing the battery to drain when turned off on a new Omen?

2 REPLIES 2
The_Fossette
HP Support Agent
HP Support Agent
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Message 2 of 3
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HP Recommended

@etp7

 

I reviewed your post and I understand that the battery is draining when the computer is turned off.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I recommend you update the BIOS from the below link and test.

 

https://support.hp.com/in-en/drivers

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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etp7
Author
Level 3
28 15 5 0
Message 3 of 3
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Actually the only thing that really works on a HP laptop is to  do the shutdown.exe /s /t 0 shortcut and then hold the button down for 15 seconds after shutdown.  This took a day of trouble shooting to narrow down the issue and trying various supposedly guaranteed fixes.  HP has a known issue in this area.

 

HP needs to fix this as I have several other brands that loose no power at all after shutdown.

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