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‎07-04-2025 03:55 AM

HP Recommended
Product: HP Pavilion 14 Laptop PC 14-dv2000 (4Z017AV)
Operating System: Microsoft Windows 11

After 18 months, the laptop battery no longer charges. HP Support software shows error codes and that it needs replacing. It's out of warranty by 6 months. Surely the battery should last longer than 18 months. It says cycle count 26/1000. Is this something I cna replace myself?

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1 REPLY 1

‎07-05-2025 10:47 AM

HP Recommended

Hi @RichardJ4,

Welcome to the HP support community.

Thank you for reaching out to HP Support. I understand your concern regarding the battery health of your HP Pavilion 14 Laptop PC (Model: 14-dv2000), especially considering it has failed after only 18 months and a low cycle count of 26/1000.

We appreciate the details you've shared — they help us better understand your situation.
 

Please help us with your HP unit serial number or the product number in a private message for further assistance.

 

Here is the link to find the product Serial number: - Click here

To access your private messages, simply click the private message icon on the upper right corner of your HP Support Community profile, next to your profile and send a private message to me with the serial number because we value your privacy.

VikramTheGreat

HP Support

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