Battery expanding

[jrzcell]

My laptop is only a plug in laptop.  If I unplug it the laptop shuts down is less than 2 minutes.  I decided to open the cover and found the 3 cells have expanded to almost twice there size in the middle.  This cannot be normal.  When I try and ask the "virtual (NON) assistant" about it all I get is you are out of warranty.  So I guess HP doesn't stand behind their products very well.

[Dragon-Fur]

@jrzcell 

True - If the computer is out of Warranty, the Virtual Agent cannot connect you to HP Support.

The agent is not true AI and cannot make judgements about your situation.

True - If the battery is expanded / bloated, the battery must be removed from the computer to prevent possible damage to other components in the computer.

We can help to the extent of providing information so you can decide how to move forward.

===============================================

"Fat" Battery / Bloated Battery / Swollen Battery – Sealed / Internal Battery

• Swollen battery might be hiding OR there might be evidence that the battery has inflated.  For example, notebook case warps or won’t close, touch-pad stops working, “odd” bulging near the keyboard.

• If the battery is in a swollen or bloated condition, the battery must be removed from the computer and replaced.  There are no other remedies, tests, or useful options.

From HP

>>> HP Support > Battery Swelling / Swollen – Start Here

===============================================

If you decide to replace the battery yourself...

Open Maintenance and Service Guide

Part Number and Replacement procedure on Page 37

Description                                          Spare part number
4-cell, 68 Whr, Li-ion battery             L32654-005
3-cell, 41 Whr, Li-ion battery             L11119-855

===============================================

HP Collection of “how-to” videos – Battery

Internal Batteries…

HP Support Channel - Collection of “how-to” videos

HP Video Gallery - YouTube

• Use Categories to narrow the results. 
• Select your Video

Example – Category 

HP PC Service Videos | Remove and Replace Parts

Cntrl-F   Search the page for Replace the Battery or Battery

Find a similar model type to your system > Select and watch your Video

No Video for your exact system?

YouTube has many, many videos - expand your search beyond the HP gallery offerings...

===============================================

Find / Check for parts at PartSurfer / HP Parts Store

Reference:  HP Notebook PCs - Ordering HP Certified Replacement Parts

PartSurfer might be able to tell you exactly which parts came with your device.

Open PartSurfer

• Select your Country
• Enter the device Product Number , Serial Number, or Part Number in the Quick Search box
• HINT: To see a system-specific list, replace the Product Number with your device Serial Number
• Items accompanied by a tiny box in the Add-to-Cart column are available for purchase

Parts marked as "n/a" (or are missing from the list) are not available from HP.

Parts marked as available for purchase might be available > CHECK:  HP Parts Store

OR

When HP does not provide the part for retail purchase,

Use your search engine to find a compatible part number replacement at your favorite online store.

 ===============================================

References / Resources

•  15-cs3503na Product Specifications
•  15-cs3503sa Product Specifications

HP Device Support Home Page - References and Resources – Learn about your Device - Solve Problems

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Warranty Check, HP Drivers / Software and BIOS, How-to Videos, Bulletins/Notices, How-to Documents, Troubleshooting, Manuals > User Guide, Service and Maintenance Guide (Replacement Parts and Procedures), Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP Pavilion 15-cs3000 Laptop PC series 

Thank you for participating in the HP Community.

The Community is a separate wing of the HP website - We are not an HP business group.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Helpful = Yes to say Thank You.

Question / Concern Answered, Click "Accept as Solution"