Battery failure SR04XL

[StuartEdge]

The SR04XL battery in my laptop has swollen badly and no longer works.
It seems like HP claims that this is from leaving it plugged in. That is totally ridiculous!
Surely in this day and age HP could design a machine that doesn't destroy its own battery.
I have an old Thinkpad that still works well on its original battery.

The HP machine is one third the age of the old Thinkpad E530.
Is there an alternate to this or do I have to carry a potential HP bomb around in my bag?

[erico]

The solution is to replace the battery with a new one.

Notebook main batteries, from all notebook manufacturers, unless a premium is paid for extra warranty, are delivered with a one year warranty.

[StuartEdge]

If you sell a product in Australia a product must have a reasonable lifetime. That is how consumer law works in Australia. You can't just hide and claim a "One Year Warranty" or whatever. Don't try that BS here.
More so, its not reasonable to claim a one year warranty if the product could cause a fire or explode.

[KrazyToad]

@StuartEdge

Welcome to HP Support Community

I understand your concerns and frustrations

I will escalate your case to HP's regional escalation team and a case manager will get back to you

Please check your Inbox

Thank you

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