• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Join the HP Community Solve‑a‑thon | Help Others & Share Your Solutions | Live on Zoom | 2:30 PM to 2:30 AM IST | Every Wednesday Click here to know more
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
Locked

‎11-24-2019 02:28 PM

HP Recommended
Product: HP 250 G4
Operating System: Microsoft Windows 10 (64-bit)

Hi Folks,

 

Could you please help me decoding:

It's battery failure code:

 

0Q86SJ-7S29S8-XD7WMA-C09S03

1 ACCEPTED SOLUTION

Accepted Solutions

‎11-24-2019 06:05 PM

HP Recommended

Hello @cubus1,

 

Failure ID 0Q86SJ-7S29S8-XD7WMA-C09S03 translates to Failure Code 601 or Battery 1. This means that the measured storage capacity of the battery is less than 25% of its original capacity.

 

If you are under warranty, contact HP:

 

Contact HP Worldwide here.

 

Phone HP Worldwide here.

Check warranty status here.

 

Find an HP Authorized Service Center near you here.

 

Otherwise, you need to replace the battery yourself, which should be a relatively straightforward process. 

 

Your laptop has two options for batteries:

 

4-cell, 41-Whr, 2.8-Ah Li-ion battery 807957-001
3-cell, 31-Whr, 2.8-Ah Li-ion battery 807956-001

 

You can then use the HP Spare part number(s) in bold above in the HP Parts store here. You may also be able to find it elsewhere on the Internet.

I used to be an HP Expert. I no longer participate in this community.

View solution in original post

Was this reply helpful? Yes No
1 REPLY 1

‎11-24-2019 06:05 PM

HP Recommended

Hello @cubus1,

 

Failure ID 0Q86SJ-7S29S8-XD7WMA-C09S03 translates to Failure Code 601 or Battery 1. This means that the measured storage capacity of the battery is less than 25% of its original capacity.

 

If you are under warranty, contact HP:

 

Contact HP Worldwide here.

 

Phone HP Worldwide here.

Check warranty status here.

 

Find an HP Authorized Service Center near you here.

 

Otherwise, you need to replace the battery yourself, which should be a relatively straightforward process. 

 

Your laptop has two options for batteries:

 

4-cell, 41-Whr, 2.8-Ah Li-ion battery 807957-001
3-cell, 31-Whr, 2.8-Ah Li-ion battery 807956-001

 

You can then use the HP Spare part number(s) in bold above in the HP Parts store here. You may also be able to find it elsewhere on the Internet.

I used to be an HP Expert. I no longer participate in this community.
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.