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HP Pavilion Laptop PC 15-eg0000 (9WF74AV)
Microsoft Windows 11

Battery failure, after running the test, it gave me this code: RLL1XT-BHXCLU-MFPX01-C08523

How can i fix it?

1 REPLY 1
HP Recommended

@KP203 

 

Please use the following way first

 

          https://support.hp.com/us-en/document/ish_2268927-1713329-16

 

You may have to replace the battery.

 

Regards.

BH
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