Battery for HP ENVY x360 - 13-ag0005ur

[Fire_and_space]

My HP envy x360 13-ag0005ur needs battery replacement. What battery should I search for? Does kc04xl suit?

[Pallipurath]

Hi @Fire_and_space,

   

Welcome to the HP Support Community!  

  

We're here to help you tackle that hardware failure! Don't worry, we've got your back! 

I Understand you are looking for a replacement of the battery, However this is a sealed battery which cannot be replaced from the customer's end.

We don’t have a part number for the battery as it’s sealed. I would request you to share the product number and the serial number in private so that we can check for replacement based on the warranty.

  

To get you the best assistance, we need to take this conversation to a private chat. We're inviting you to a private message to protect your privacy and ensure that any sensitive information remains confidential.  

  

To access your private message, just click the little blue envelope icon on the upper right corner of your HP Community profile, next to your profile name. Alternatively, you can click on this link.  

You can use this link as well:  

Private Messages - HP Support Community 

  

We're looking forward to helping you resolve this issue!  

  

Stay tuned, and thanks for your patience!  

  

Best regards, 

Pallipurath

[Fire_and_space]

Thank you, Pallipurath!

Sent you a direct message.

[Pallipurath]

Hi @Fire_and_space,

Thank you for your response. 

  

Unfortunately, there are no other actions we can take through this route. I recommend contacting our phone support for more assistance. 

  

This may necessitate a one-on-one conversation to resolve the issue via remote assistance. 

  

We recommend taking the conversation to our phone support team. They'll work with you one-on-one to get the issue sorted, possibly with some remote assistance magic. 

  

1) Click on this link—    https://support.hp.com/contact 

2) Add or select the product, and change/select your region. 

3) Enter the serial number of your device or select Let HP detect your product option. 

4) Choose "other" option from the list 

5) Select continue to contact option 

  

You should see the HP phone support number or Chat option listed. 

They will guide you further. 

  

Or, You may also visit the nearest HP authorized service center, the service team will check and assist you. 

Kindly follow this link to locate the nearest HP service center:    https://support.hp.com/us-en/help/service-center 

(Select the country from the dropdown menu and enter the city name or pincode) 

Have a wonderful day! 

  

Did we resolve the issue? If yes, Please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going! 

  

Regards,

Pallipurath.