Battery full charged but not working

[Koji78]

Hi, I have this problem with my HP Pavilion - 15-cs1022nl laptop:
When I disconnect the power cable, the pc turns off instantly as if the battery was not connected. I have started the HP troubleshooting utilities, but none of them report problems with the battery that is always over 90% charged.

Any suggestion?

TIA

[praveenbv]

Hi@Koji78, Welcome to the HP Support Community!

Welcome to the HP Support Community.Apologies for all the inconvenience. Request you to follow the below troubleshooting steps

I have a few steps listed below that should help you resolve this concern: 

Unplug the charge and use the laptop until the battery drains to 15%. 

Turn off the laptop and turn it back on after 30mins. 

Reinstalled Microsoft ACPI-Compliant Control Method Battery under device manager: 

1) In the search box, type and open “Device Manager”.  

2) Expand “Batteries”.  

3) Right-click the "Microsoft ACPI-Compliant Control Method Battery" that is listed there.  

4) Click on “Uninstall”.  

5) At the prompt put a check in the box to remove the current driver  

6) Shutdown the computer.  

7) Remove the battery for minute and then put it back in.  

😎 When the computer comes back up it should automatically find the driver.  

9) Go to Device Manager.  

10) Expand Batteries.  

11) Right-click the "Microsoft ACPI-Compliant Control Method Battery" that is listed there. 

12) Click "Search automatically for updated driver software"  

Do the same thing with Microsoft ACPI-Compliant Embedded Controller.  

Restart the computer and the issue should be fixed. 

Additional help can be found in the below articles: 

Additional help can be found in the below articles: 

Battery Charging Delayed When Operating Notebook in High Ambient Temperatures 

Battery Does Not Charge when Using a Voltage Adapter with the Power Adapter 

Battery Indicator Light Turns On and Off While Battery is Charging 

To understand more about how your battery works: Click here 

Hope this helps! Keep me posted.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

[praveenbv]

Greetings! 

  

This message is from the HP Support team, 

  

Just needed to know if all your queries were resolved? 

  

If not, I could help you get there. 

  

If you would like to thank us for our efforts to help you, go to the public post & give us a virtual high-five by clicking the "Thumbs Up" icon below, followed by clicking on the "Accept as solution" on my public post. 

  

Have a great day ahead! 

[Koji78]

Hi, 

thanks for the reply. I'm sorry,  I have missed some important information in the previous post.

 - The notebook doesn't start without charge connected

 - My laptop's battery isn't removable directly. You have to open the back cover and unscrew the battery from laptop's frame.

I think that charge feeds battery because  battery is always over 90% , but battery doesn't feed the notebook.

I can't follow the procedure in the solution post because  you told me to unplug the charge and use laptop util battery is drained to 15%. Actually that is impossible because if I unplug the charge laptop shutdown instantly.

I tried to uninstall and install the drivers but nothing happened.

It doesn't seem to be a windows problem, this problem must be something related to bios or hardware. 

If it is an hardware problem I'd like to understand if a battery replacement will solve the problem or if some component in the motherboard is broken and so I can't do anything else.

I attach a photograph of the motherboard taken the last time I removed the back cover to clean fans. Hope it helps somehow

Thanks

MP

[praveenbv]

Hi @Koji78,

Welcome to the HP Support Community. I'd be happy to assist you with the replacement parts. 

You may order the replacement parts on the HP Parts Store, use the HP Parts Surfer to find the part number and If you've already looked for it and couldn't find it on the HP Parts Store, you may want to get it locally at the online store such as Amazon or eBay, etc...as the part numbers are universal. 

  

Alternatively, I suggest you talk to HP support and discuss your options, follow the below steps to get started: 

  

1) Click on this link. 

2) Click on Sign-in or select the product using the below step: 

3) Enter the serial of your device. 

4) Select the country from the drop-down. 

5) Click on "Show Options". Fill the web-form, to populate a case number and phone number for yourself! 

  

Also, if you are having trouble navigating through the above options, it's most likely because the device is out of warranty, if yes? please send me a private message with the region you are contacting us from, here's how private messages work: Click here for details.  

Hope this helps! Keep me posted.  

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping! 

Have a great day!