Battery hardware failure | HP ENVY | Ar0011au

[Aceman23]

Hello all,

I would like to highlight a issue and the battery quality for HP ENVY laptop.

I purchased the laptop on Feb 1, 2020 with an add on warranty for 3 years of support. The total cost of around 70000 Rs ( which is equal to a Mac laptop )

The official support for 3 years ended on March 2023.

All was good until the start of 1st week of August 23. The laptop started showing battery not charging symptoms. After running the component diagnostics, I came to know that there is a logical bad cell issue( hardware failure in one of the 4 cell).

I anyways went ahead and placed an order for a battery replacement for a charge of 11000 Rs.

I can attached the picture of the diagnostics, if needed , unfortunately I dont see and attach option here

The battery is made to operate 1000 cycles in total. Mine had just done 444 cycles.

It is so unfortunate that a company like HP who charges a premium for a high end laptop has a hardware failure

in just around 444 cycle count.

I strongly feel the issue is with the quality of battery provided considering it failed with just 444 cycle counts

I expect a complete free replacement considering the premium price that was charged for the laptop. Infact I have taken another laptop for my cousin just six month back and I now regret it.

I am not sure what kind of state of affairs this is , coz  personally I feel cheated by a brand name like HP.

I hereby request a full refund of the charges considering the quality of the part supplied.

Would like to wait and watch the case keenly.

Thank you.

UPDATE : THE HP TEAM REPLACED THE BATTERY.THE OLD BATTERY CONDITION :ALL THE 4 CELLS WERE PUFFED.NO FREE REPLACE MENT / NO DISCOUNT  CONSIDERED.I DONT SEE BUYING OR RECOMMENDING HP LAPTOPS GOING FURTHER.THE ONLY EXPECTATION AND POINT HERE WAS THAT I DID NOT EXPECT A QUALITY BATTERTY TO FAIL WITH NOT EVEN 50% OF THE CYCLES COMPLETED.I EXPECTED A REDUCED PERFORMANCE, BUT DEFINATELY NOT A BATTERY FAILURE, AS IN THIS CASE.THE COMPANY SHOULD OWN RESPONSIBILITY CONSIDERING THE PRICE TAG THAT GETS CHARGED WITH THE SALES TEAM PUSHING QUALITY AND PREMUIM & THE REALITY IS WHAT IS MENTIONED ABOVE.

Regards,

Amay

[Treeko]

Hi @Aceman23 

Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 

I see that you are facing issue.

I've sent you a private message with the instructions. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link

I hope this helps.

Take care and have a good day.

Treeko

HP Support

[Aceman23]

Hello Treeko ,

Greetings,

I do not see any links or instructions in my inbox.

Regards,

Amay