Battery is not charging 100 percent. Only charging upto 88 percent.

[abhijeetd07]

Hello

Since last week battery of my laptop is charging only up to 88 percent and also draining very fast as compare to past.

I have updated all the requirements and also tried troubleshooting but it is showing fine.

I performed HP PC Hardware Diagnostics UEFI for Power and in the battery check I got failure ID

FAILURE ID : OLVL81-9N8A66-XD7XHG-C69M03

Please if you faced same problem and know the solution share it.

Also please respond asap HP support.

[Riddle_Decipher]

@abhijeetd07 I'm afraid the failure ID you've mentioned didn't complete, it was interrupted and I suggest you redo the same, and get back to me with the results, that said, I have a few steps listed below that should help you resolve this concern:

Unplug the charge, Turn off the laptop and turn it back on after 30mins.

Reinstall Microsoft ACPI-Compliant Control Method Battery under device manager:

1) In the search box, type and open “Device Manager”.

2) Expand “Batteries”.

3) Right-click the "Microsoft ACPI-Compliant Control Method Battery" that is listed there.

4) Click on “Uninstall”.

5) At the prompt put a check in the box to remove the current driver

6) Shutdown the computer.

7) Remove the battery for a minute and then put it back in. (Skip this step if you have a non removable battery)

8 - When the computer comes back up it should automatically find the driver.

9) Go to Device Manager.

10) Expand Batteries.

11) Right-click the "Microsoft ACPI-Compliant Control Method Battery" that is listed there.

12) Click "Search automatically for updated driver software"

Do the same thing with Microsoft ACPI-Compliant Embedded Controller.

If the issue persists, run a battery and adapter test using the steps mentioned in this link: Click here

P.S: Welcome to HP Community 😉

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Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day! 

[abhijeetd07]

I tried all the steps that you mentioned but issue didn't solve.

Then I did Battery Check. I got following result :

[Riddle_Decipher]

@abhijeetd07 That's alright, the image you've attached contains a failure ID, it's 24 characters and since the image is upside down and blurry, I would request you to write it down for me, so I can decipher it and help you with an next best steps to get this sorted.

[abhijeetd07]

FAILURE ID : 0LVL81-9N8A66-XD7XHG-C69M03

[Riddle_Decipher · Accepted solution]

@abhijeetd07 Thank you for the failure ID, I've managed to decipher the same and it confirms a battery failure, as it represents code: 619 - Battery 1 Blow Fuse,

I suggest you talk to HP support and discuss your options, follow the below steps to get started:

1) Click on this link - http://www.hp.com/contacthp/

2) Click on Sign-in or select the product using the below step:

3) Enter the serial of your device.

4) Select the country from the drop-down.

5) Click on "Show Options".

Fill the web-form, to populate a case number and phone number for yourself!

Also, if you are having trouble navigating through the above options, it's most likely because the device is out of warranty, if yes? please send me a private message with the region you are contacting us from, 

here's how private messages work: Click here for details.

If you wish to thank me for my efforts, you could click on "Accept as solution" on my post as the solution should help others too.