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Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
HP Recommended

Hello,

 

I Have a 2016 HP laptop that I want to keep instead of buying latest stuff with no ports nor CD/DVD reader.

I have 2 questions here :

1/   As I bought a Windows 11 license, I hope to install it on my old laptop (apparently it is possible if I upgrade few hardware pieces). So, I just need to know which pieces need to be changed/upgrade on my old laptop and from who/where to buy these pieces at a good price.

2/ The battery doesn't work anymore, I need to buy a new one. I can't find on HP website where to buy a new battery for my old laptop. Please note that, whenever I run the hardware diagnosis from the UEFI it says "there is no batter" instead of telling "yes there is one, but it is dead". Is that normal ?

 

Thank you all for your help on this !

3 REPLIES 3
HP Recommended

Hi:

 

You won't be able to upgrade the hardware components in your PC to meet Microsoft's minimum W11 hardware requirements.

 

If your notebook is running W10 now, you can use a workaround to do an in place upgrade from W10> W11 and not have to use the W11 product key you bought.

 

Watch this video which is the easiest way to upgrade from W10>W11 that I know of:

 

How to Install Windows 11 25H2 on Unsupported PCs (New Easiest Method)

 

In order to help you with replacing the battery, I would need to know the full model number or product number of your notebook.

 

Find Your HP Laptop Name, Product Number, or Serial Number | HP Notebooks | HP Support

HP Recommended

Hello,

 

Thank you so much for your time to assist me!

Here is my laptop information : HP - 14-ac121nf (ENERGY STAR)
- SN: 5CG6080G9D

- PN: V2J07EA

Could you please tell me where to buy a new battery please for a good price?

 

Sincerely,

Nono

HP Recommended

You're very welcome, Nono.

 

Below is the link to the service manual for your notebook:

 

HP Notebook (Intel)HP 240 G4 NotebookHP 246 G4 NotebookHP Notebook 14gHP Notebook 14q Maintenance an...

 

Chapter 3 has the part list.

 

There are two batteries that HP shows:

 

4-cell, 41-Whr, 2.8-Ah Li-ion battery    HP part # 807957-001
3-cell, 31-Whr, 2.8-Ah Li-ion battery    HP part # 807956-001

 

You can remove the battery probably and find out which one your notebook has--the 3 cell or the 4 cell.

 

HP sells the 4-cell battery, but the 3-cell battery has been discontinued by the manufacturer.

 

HP sells the 4-cell battery for 91.78 and you can order one at the link below.

 

Magasin de pièces HP - Pièces d'ordinateur HP - Pièces d'imprimante HP - Pièces Compaq

 

That's pretty expensive, so my recommendation would be to do a search by either HP battery part number on Amazon or eBay and find a compatible aftermarket battery that references the HP part number.

 

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