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‎08-14-2020 04:27 AM

HP Recommended
Product: HP Laptop 15-bs1xx
Operating System: Microsoft Windows 10 (64-bit)

Hello 

I recently purchased a new battery for my laptop 2-3 days ago but after calibration battery showing error.

Primary battery : Replace (47)

Failure ID: MCSA04-94FA73-XD7W2J-C0B523

please suggest what to do.

1 REPLY 1

‎08-17-2020 12:13 AM

HP Recommended

Hi @Kuldeep20

 

As this is a hardware issue, I'd suggest you Contact HP in your region regarding the service options for your computer.

 

If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile Name, you should see a little blue envelope, please click on it.  

 

Have a great day! 

 

and , Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

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