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HP ENVY x360 - 15t-dr100 CTO

Hello and Help:

 Am I able to uninstall an update (KB5027303 (OS Build 22621.1928) Preview) that is no longer listed in my "Uninstall" list? My laptop battery started failing and losing power on July 9th, the day after I installed this update on July 8th. Two other updates were automatically downloaded after that (July 11, 2023-KB5028851 Cumulative Update for .NET Framework 3.5 and 4.8.1 for Windows 11, version 22H2 ANDJuly 11, 2023—KB5028185 (OS Build 22621.1992), and are still available to "uninstall", but I don't think they were the issue.  FYI: this laptop originally used a WIN10 OS; I updated to Win 11 in May. Thanks.

Battery capacity history:

2023-07-02 - 2023-07-0941,011 mWh41,011 mWh
2023-07-09 - 2023-07-1628,532 mWh28,532 mWh
2023-07-1636,395 mWh36,395 mWh
2023-07-1730,306 mWh30,306 mWh
2023-07-1825,121 mWh25,121 mWh
2023-07-1926,208 mWh26,208 mWh
2023-07-2025,807 mWh25,807 mWh
2023-07-2127,156 mWh27,156 mWh
2023-07-2227,610 mWh27,610 mWh
2023-07-2324,206 mWh24,206 mWh
2023-07-2421,691 mWh21,691 mWh
2023-07-2520,276 mWh20,276 mWh

 

Battery Usage Hisory (Duration) after July 8th update (KB5027303 (OS Build 22621.1928) Preview)

2023-07-02 - 2023-07-0941:39:1862:03:01 7:39:114:43:23
2023-07-09 - 2023-07-1637:33:2738:20:35 592623:21:387:59:58
2023-07-165:21:483:10:32 1:11:550:39:46
2023-07-173:16:086:27:25 0:17:171:00:22
2023-07-183:17:18- 0:00:140:32:03
2023-07-193:30:432:28:18 1:59:090:26:58
2023-07-205:01:572:47:03 1:09:451:02:39
2023-07-213:03:443:59:59 0:25:170:01:10
2023-07-221:51:083:59:57 1:24:38-
2023-07-232:08:162:24:13 1:01:22-
2023-07-241:53:295:24:06 1:01:130:01:10
2023-07-255:19:020:04:11 3:08:110:29:43
1 REPLY 1
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Hi @Hawkiii,


Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you.

 

I suggest that you run the updates from HP Support Assistant by following the steps listed below:

  1. In Windows, search for and open HP Support Assistant, or click the app icon in the taskbar.
  2. On the My Dashboard tab, find your computer, and then click Updates.
  3. Wait while HP Support Assistant analyzes the system.
  4. After the analysis completes, select the listed updates, download and install the updates, and then follow any on-screen instructions.
  5. If prompted, restart the computer, and then close the tool.
    You may also refer to the HP document to download and use HP Support Assistant by visiting this Weblink.

I hope this helps.
Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Rainbow23 - HP Support.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.