Battery issues.

[kbmk]

When I plug my charger into my laptop, it shows 100% in 5-10 seconds but doesn't actually charge. After a few minutes, it just turns off automatically. I think it is a software issue. Please help fix it.

[Raj_05]

Hi @kbmk,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

The issue you're describing with your Victus By HP 15.6 Inch Gaming Laptop, where it shows 100% charge instantly and then turns off, might be due to a few different causes. Let's try some troubleshooting steps to address this.

Check Battery Health

Battery Report:

• Open Command Prompt as an administrator.
• Type powercfg /batteryreport and press Enter.
• Navigate to the generated battery report (usually saved in C:\Users\[Your Username]\battery-report.html) and check the battery health status.

HP Battery Check:

• Open the HP Support Assistant.
• Go to the "Battery" tab and run the battery check to see if it shows any issues.

Update Battery Drivers

Update Battery Drivers:

• Open Device Manager (press Windows + X and select Device Manager).
• Expand the "Batteries" section.
• Right-click on each device listed under "Batteries" (usually "Microsoft AC Adapter" and "Microsoft ACPI-Compliant Control Method Battery") and select "Update driver".
• Choose "Search automatically for updated driver software".

Uninstall and Reinstall Battery Drivers:

• In Device Manager, right-click on each device under "Batteries" and select "Uninstall device".
• After uninstalling, restart your laptop. The drivers should reinstall automatically.

BIOS Update

1. Update BIOS:
   • Go to the HP Support website.
   • Enter your laptop model and download the latest BIOS update.
   • Follow the instructions to update your BIOS.

[Raj_05]

Power Reset

1. Perform a Power Reset:
   • Turn off your laptop.
   • Disconnect the power adapter.
   • Press and hold the power button for 15-20 seconds.
   • Reconnect the power adapter and turn on your laptop.

Check Power Settings

Adjust Power Settings:

• Go to Settings > System > Power & sleep.
• Ensure that your power settings are not set to put your laptop to sleep or hibernate too quickly.

Run Power Troubleshooter:

• Go to Settings > Update & Security > Troubleshoot.
• Select "Power" and run the troubleshooter.

Battery Calibration

1. Calibrate the Battery:
   • Charge your laptop to 100%.
   • Use your laptop on battery power until it shuts down due to low battery.
   • Charge it again to 100% without interruptions.

Software Updates

Check for Windows Updates:

• Go to Settings > Update & Security > Windows Update.
• Check for updates and install any available.

Update HP Software:

• Open the HP Support Assistant and check for any software updates specific to your laptop.

If none of these steps resolve the issue, it could be a hardware problem with the battery or the charging circuitry.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support