Battery life & battery health.

[RickyN1]

Hi,

I purchased my hp pavilion 14-ce3501sa back in early December. I had the unit for about a week and was not impressed with the battery life. I updated drivers and another couple of tips that I had read on these forums but the battery life still was not great, only getting about 4 hours out of the battery, for a batter that is advertised as 10 hours with mixed, this was well below what I expected. I returned the laptop and got another hp pavilion 14-ce3501sa. 

I thought this was an improvement but I soon realised that I was having the same problem so I came to the conclusion it must be me and how I'm using it. I tried following the same tips I had read on forums but could only manage to get a maximum of 4-5 hours out of the battery. My battery saver was on, I had turned off everything that could be possibly using battery that I did not need, screen brightness turned down, but nothing would prolong the battery life. When I check my battery report I can see that my capacity has gone down dramatically and my estimated battery life is very poor. I bring my laptop with me to college am only using word or looking at class notes when the majority of these battery drains occur. I have included snips of my battery report to hopefully aid in getting advice on the best course of action I should take now.

I am really not happy with how this laptops battery performs. I also note that the fan seems to run very loudly and quite frequenttly.

[The_Fossette]

@RickyN1,

Welcome to the HP Support Community!

I reviewed your post and I understand that you are facing issues with the battery performance and the capacity.

Don’t worry, I assure you I will try my best to get this sorted.

I recommend you update the BIOS and the chipset driver from the below link and check if it helps.

https://support.hp.com/in-en/drivers

Please refer to the below article (Section:  Notebook battery performance and capacity) to understand the factors which contribute to battery performance.

https://support.hp.com/in-en/document/c01297640

Let me know how it goes and you have a great day!

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

[RickyN1]

Hi, 

Thanks for your reply. I have already updated the BIOS and the drivers as I had seen this advice on another post in the community. But unfortunately this did not help.

In regards to the advice in the link about conserving battery life, I tend not to ever have my brightness up to full brightness. My power mode is generally always set on 'better battery'. I never have too many applications running at any one time and I have even gone to the extent of removing the tiles from the start up menu. Even with all this done I am still only getting 4-5 hours from the battery. I definitely feel it should not be draining this quick and it is frustrating having to conserve my laptops ability so much just so I am sure I can make it through an evening of lectures. It is  very frustrating. 

Can you offer any more assistance?

Regards,

Ricky.

[The_Fossette]

@RickyN1,

I recommend you contact support to further diagnose the issue.

Here is how you can get in touch with support.

1)Click on this link – www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

Cheers!