Battery message when starting - what to do to solve the problem with the battery?

[Lanj]

Sometimes when I start my computer amessage comes up:

"HP battery Allert

The system has detected the storage capacity of the battery stated below to be very low. For optimal performance, this battery may need to be replaced. 

Primary (internal) battery (601)

ENTER - ciontinue startup

For more information, please visit www.hp.com/go/techcenter/startup"

It is strange that it just happens sometimes and that sometimes the computer works perfect and is not in need of charging for several hours or several "on and offs". Sometimes it works to put the charger cable in but sometimes it is like the computer gets a shock and turns it self of immeaditely when I plug the cable in. It just goes black and turns it self off. Sometimes it requires me to start it several times to get it to fully start and work.

I have not found a replacement battery to the specific computer model I have and the very service minded store that always helps me figure out what is wrong coud not find one either. Is it so that it is not possible to change on this modell?

When trying to find out if there is something wrong I did a test through HP support assistant and hp diagnostics and it says all is fine/the battery is working OK/as it should.

The problem started about 2 years after I bought it and the warranty was one year. Is it worth (costs and being without the computer for a long time) sending it to HP to see if they can fx the problem or is it better to buy a new computer. Except this problem the computer is working very nicely and I am happy with it.

Or do you have any other tps or tricks that you can give me?

[Raj1788]

@Lanj

Thank you for joining the HP Community

This clearly indicates that the battery on the laptop is faulty and it needs a replacement.

I did go through the Product specification and found that your PC was shipped with 3-cell, 56 Wh Li-ion polymer.

For the spare part number, I would suggest you go through the Maintenance and Service guide of your notebook.

Chapter1 Producr description page number. 4

Chapter 3 Illustrated parts catalog --- Computer major components -- page number 20

Now the parts listed here are the ones which are tested and compatible on your PC.  If you wish you can try other parts at your own discretion. However,  HP Doesn't recommend any upgrade/downgrade of any hardware parts or software that is bundled with the product. It may affect the manufacturer's warranty and performance.

Alternatively, You could replace the part on your own, use the HP Parts surfer to identify the part: Click here & order it via the HP Parts store (Click here).

If you find difficulty replacing the part, I will share you a private message with details. Please watch your inbox for more information.

Keep me posted, how it goes!

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Have a great day!

Cheers:)

[Lanj]

Thank you very much for your answer. I have checked the things you told me.

When checking for spare parts in the links you gave me I am a bit unsure if I found the correct one because it does not match with mu product number and all no HP Spectre x360 have the "no" in the end like mine (HP Spectre x360 - 13-4105no (ENERGY STAR)" . Is it really the same?

I have now managed to reach HP on the phone and they just keep giving me advice on running bettery check on HP assistant and  HP PC Hardware diagnostics windows or doing it when the computer starts up. All the systems tells me that the battery is OK.

Now I have not had the message since saturday or friday and have used the computer every day since without problems.

Isn't it strange that it just pops up from time to time/every now and then and not always when I have turned on the computer? Could it be some kind of other problem?

[Raj1788]

@Lanj

Update the BIOS using the below link.

Click here: https://support.hp.com/in-en/drivers/selfservice/hp-spectre-13-4100-x360-convertible-pc/8499273/mode...

Run a battery test 

1. Turn on the computer.

2. Immediately press the f2 key repeatedly, about once every second, until the UEFI menu opens.

When the UEFI menu opens, select the diagnostic test you want to run, and then follow the on-screen instructions.

Keep me posted.

Have a great day!

Cheers:)

[Lanj]

OK.

Now I have updated the BIOS. It says the battery is OK when I do the test when I start the computer and push F2.

I will just have to wait and see if the message starts popping up again. If so I will write again.

Thank you for your help! 🙂

[Raj1788]

@Lanj

Keep me posted I'll be glad to assists you.

Have a great day!

Cheers:)

[Lanj]

Unfortunately this did not work. The message came up when i started the computer this time. And now it seems like the battery is not charging when I put the cable in. 

[Lanj]

When I do the battery test through HP diagnostics the result just keep getting "interrupted" (AVBRUTET it says in swedish).

And when doing the battery test through HP assistant it says: Primary battery "Very week" and suggest that I change it because it is old. I have only had the computer since january 2017 and then it was top of its class and very axpensive. This doesn't seem fair. A product/computer like this should hild for a longer time.

[Lanj]

I also did the test where you push F2 during start-up. And that test also said "interrupted". Also when checking the status bu cklicking the button Battery information it was a whole other reslut than when it said it was problem free when I tested i last week.

I could send pictures of everything if that would be helpful. It would be in swedish though...

Kind regards,

Linn

[Raj1788]

@Lanj

This is a possible hardware issue.

I would personally suggest you contact our HP Support. 

Click here: https://support.hp.com/us-en/contact-hp?openCLC=true

Make sure you select the Country and Region.

Keep me posted on further assistance. Hope that helps! 

Have a great day ahead!